Everytime I push a Quick Scan or a Full System Scan it never works. When I press either of them all it does is pop-up and say its working when its not. I have a (Norton Antivirus 2010)
Hi,
can you give us some extra info?
- Which Windows OS and service pack do you use?
- What is the exact version number of your Norton product (main window -> Help & Support -> About menu, it must look like this: 17.7.0.12)
- When did you installed NAV?
- What was your previous security product on the machine?
Plus try this:
1. Click on Start Menu
2. XP: Click on run, and type navw32.exe /a and hit enter; Vista/7: type the same text into the search box, and hit enter
3. Let the scan run until it's finished
Let us know the results.
I have the windows vista, the version is like you said 17.7.0.12, i dont know what NAV is? My previous security was Defense Center but it mostly increased the number of viruses instead decreasing them. Everytime i put on a full system or a quick scan I have a problem taking it off and the scan is making no progress.
Hello Ian-Vazquez
Welcome to the Norton Users Discussion Forum
NAV is Norton Antivirus program. Defence Center is not a security program. It is a rogue security program. This appears to be a new rogue security program.
Here are some instructions for removing this rogue program by bleeping computer
http://www.bleepingcomputer.com/virus-removal/remove-defense-center
I would also recommend a visit to their Forum with help to remove this malware if you can't do it with the instructions given in that link above.
Please come back and let us know how you made out. Thanks.
I already taken it off by deleteing the account and making this one, It seems that when i got the Defense Center it had effected my Nortan Antivirus and made it deffective now it can only block, thats not good enough. Before i had that rogue program i had another product of Nortan but Defense Center erase it fom my computer the second it got on my computer and the biggest part is that i didn't even download it!
Hello Ian-Vazquez
That's the problem with rogue security programs. You don't necessarily have to download the program. All you have to do is go to an infected site or click on some sort of thing you shouldn't click on. Destroying Norton is one of the purposes that this rogue does. Creating a new account isn't going to kill this rogue. First it has to be disabled so that it doesn't start up again and then it has to be cleaned up.
Please visit BleepingComputer to have them help you clean up this infection and put Defense Center on the subject line. Here is what you do when you need help from them.
When Bleeping Computer Aid is Needed
http://www.bleepingcomputer.com/forums/forum22.html
Please follow their directions ( link I think is from Quads)
You can't run scans because you probably have the infection still and it's waiting to strike again. You need to go and get help getting this infection off of your computer. You won't be able to install your Norton product until you get this infection off of your computer.
At least please try the instructions I gave in my first post to you to follow the instructions from Bleeping Computer
I appreciate that you have help me and now i can go on with my life and go on with scans too because of your information, Thank you.
Hello everybody,
I have Norton Antivirus on my pc and it gives me an alert that says I should scan my pc to find viruses or spywares. The fact is that when I press "Correct" in the alert, it gives me an error ("rapid scan wasn't successful"). So, I try to start the scan manually, but neither the rapid nor the complete will run. It just happens nothing!
I already tried to verify if my Norton was properly updated and it is.
Any clue? Thank in advance.
Have you restarted your computer lately?
I tried to restart my laptop but it just doesn't work. Also my clock is perfectly timed
Hi, llorwin. You don't say which version of NAV you have but the latest version is 21.1.1.7, to which you can update ONLY from the Norton Update Center.
Follow Tony Weiss' instructions in the post below. Run Live Updates, until no more are found.
It sees it has started to scan my pc! Thank you all!
llorwin wrote:It sees it has started to scan my pc! Thank you all!
Glad you got it sorted, but I am still curious if the update fixed your situation or the fact that the update from the Update Center is a full download and your essentially did an over the top reinstall of NAV.
In other words, I am not sure if the update corrected the situation or the complete reinstall corrected it.