My security history never loads

Norton 360 for Windows
1

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: Clicking on security history - the history never loads, I just get the circling thingy which never completes

Detailed description:

Product & version number:

OS details:

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

2

clicking on “Security History” where?
Security History Help ?

image
image658×180 19.6 KB

clicking on View Recent History?
clicking on History?

Norton 360 v22.x or v24.x?
W10? W11?
Does machine Restart (not Shut down) help?
Does Norton LiveUpdate run?
Does Norton QuickScan run?

3

Happens whenever attempting to view “recent history” or “Security History” no matter how you attempt to view log files:

  1. right-click on N360 icon in system tray and then left-clicking on “View recent history” results in pop-up screen that should show history but only “busy circle” shown and does not change EVER.
  2. when clicking on “Security History” during search for “history” or ANY other way you try to access history.
    The screen shows but never shows history.
    This messaging site will not allow upload of imbedded jpg files to show the screen.
    Norton 360 V24.9.9452.0
    Windows 10
    Restarts OK but is no help.
    Liveupdate works fine.
    Quickscan works fine.
    Has been happening ever since new version installed.
    Re-installed and still same issue.

HELP !

4

Same problem here on W10 Pro (wife’s PC). However I have no problem on W11 Home of it showing (have a different problem of repeated every second or so network connection).

We both have the SAME version (how do I find the version by the way?).

I can upload JPG’s, here is what I see in the History:

x
x1485×994 137 KB

I select the ‘up arrow’ in the center of the menu items and then just browse for the file and select it and press OK.

I have another subject reporting the above.

5

We both have the SAME version (how do I find the version by the way?).

設定(アイコン) - 情報(タブ) - プログラムバージョン

6

Found the version, hidden in the SETTING, ABOUT which was out of the window.

24.10.9535 (build 24.10.9535.880)