N.I.S. 19.7.1.5 - Error: 3048,3

Norton Auto.-Fix reported Error 3048,3 to me, and clicking on the "Open Support Web Site" leads to this Web Page.  Could not complete the Norton Power Eraser (N.P.E.) due to an Error.  I use Malwarebytes Anti-Malware and SUPERAntiSpyware on a frequent basis, and do Daily Full System Scan with N.I.S., and these have Detected nothing, even in Safe Mode.  Because I couldn't use N.P.E., I used TDSSKiller from Kaspersky which Detected nothing.  Any suggestions on what could be causing this?  I'm thinking something has gone wrong with N.I.S.?  I have already re-installed N.I.S. a few weeks' ago, and this Error is still appearing.  It could be a threat, but this seems un-likely.  Please let me know if you wish to investigate this.  Thanks!

 

 

Hi, yank.

 

Thanks for your Message.

 

I un-installed N.I.S. through "Add or Remove Programs", re-started, then use Norton Utilities to clean the Registry, then Ran the Norton Removal Tool which stated it didn't find a Norton/Symantec Product to Remove.  I then re-installed Norton.  Hope this answers your questions.

 

 

Thanks for the feedback.  What you did should suffice for the intent of providing a clean install of NIS.

Norton Auto.-Fix reported Error 3048,3 to me, and clicking on the "Open Support Web Site" leads to this Web Page.  Could not complete the Norton Power Eraser (N.P.E.) due to an Error.  I use Malwarebytes Anti-Malware and SUPERAntiSpyware on a frequent basis, and do Daily Full System Scan with N.I.S., and these have Detected nothing, even in Safe Mode.  Because I couldn't use N.P.E., I used TDSSKiller from Kaspersky which Detected nothing.  Any suggestions on what could be causing this?  I'm thinking something has gone wrong with N.I.S.?  I have already re-installed N.I.S. a few weeks' ago, and this Error is still appearing.  It could be a threat, but this seems un-likely.  Please let me know if you wish to investigate this.  Thanks!

 

 

I understand that yank and agree with you.  However, this Error has re-occurred as mentioned in Message One since re-install.

 

 

Just to let you know, I just had a Symantec Service Framework Stopped Responding.  Turned On Silent Mode, dis-connected from Internet, then when I Click on "Full System Scan", under "Scan Now", it Stopped Responding.

 

 


Floating_Red wrote:

Just to let you know, I just had a Symantec Service Framework Stopped Responding.  Turned On Silent Mode, dis-connected from Internet, then when I Click on "Full System Scan", under "Scan Now", it Stopped Responding.

 

 


 Just curious, do you have any other Security Programs installed that couldbe running in Real-time?  Something like MBAM Pro, SAS Pro, or Spybot S & D (with Tea-timer enabled)?  Have you ever done any Beta testing of Norton or perhapos some other AV na dhave left overs from them?  It sounds like a conflict of sorts to me.

 

Also curious why you selected Silent Mode?

check error in event viewer        does it say anything about symhtml.dll(faulting module)?    this is a bug norton is investigating

Hi, yank,

 

Thanks for you Message.

 

Malwarebytes Anti-Malware is just an On-Demand Scanner, as is SUPERAntiSpyware.  I have never Tested any Norton Products in BETA; have only used Norton.

 

I put SIlent Mode On so that no Background Tasks Run when doing a Full System Scan as this will slow the Scan, and also because I am dis-connected from the Internet.

 

Hope this answers your concerns.

 

 

Hi, Topopurim47,

 

Thanks for your Message/Suggestion/Request.

 

I checked the Logs and the Fault that caused this was "ccSvcHst.exe".

 

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Edit 01:

 

If you wish all of the Log, please let me know and I'll P.M. you the Log.

 

 

yes, mine is ccsvchst.exe also.   keep reading below the ccsvchst.exe         faulting application--ccsvchst.exe      faulting module--symhtml.dll      fault address--0x0012911d

Faulting Module: "Un-Known".

 

Faulting Module Path: "Un-Known".

 

 

 

I have found a proposed solution for Error 3048 here:

 

http://www.wiki-errors.com/err.php?wiki=3048

 

Did anyone try it? I'm not suggesting that it works or even that it should be safely done. I'm just curious and trying to help.

 

Cheers

 

Lin Yu