N360 premier high CPU usage by N360.exe and NST.exe and rude customer support experience

Recently I have noticed that n360 is using 100% CPU usage combining of two processes N360.exe and NST.exe

I already have registered a case: 20043798  (with first support agent on 16Jan 2015)

 

Sharing info: Today again, I was chatting some Debanshu_Paul support agent and we were on remote session.

I understand that the remote session is for support but the person was updating my HDD drivers going to device manager, for which he neither took permission nor notified me of what he was doing. On asking him, why he was updating my HDD drivers he said that he is tuning it. This person was not even aware that the yellow graph on the n360 performance window depicts the Norton-specific usage.

This support person was so rude and unprofessional 

  • - He disconnected that chat window and the remote session window where the chatting was ongoing,
  • -while I was chatting and asking him some questions he moved that window and ignored me for whatever reasons.
  • and as a result i dont have any proof for his chatting.

No one was telling them bad words, humiliating them, or giving slang to them. I wonder if Norton is aware of such unprofessional support agents who are not able to take customer load and take time explaining the customers what customer is asking and what they are doing.

More of it i was supposed to receive a call from Norton supervisor which is not yet received. Hope some one will see this info and take some time to make the call.