N360 problem: Outlook Web App won't sign on

Norton Security | Norton Internet Security
1

N360 v 6.1.2.10 installed last night.  I'm no longer able to access my company's Microsoft Exchange server via the Outlook Web App using Norton Identity Safe via the Norton toolbar.  I navigate to the mail website, Identity Safe loads my user name and password, I click enter and I repeatedly get the message the username/password are wrong.  Even if I type in my user name and password manually, I can't get in.

 

I went into Internet Options and disable the Norton add-ons so the toolbar is off as are vulnerability protection and identity protection.  I then went to my mail site, entered user name and password manually and got in.  I then turned on the identity protection which turned on the toolbar, vulnerability protection remained disabled.  And I couldn't get into my mail.  I cycled through the process twice and verified that the add-ons for Identity Protection and the Toolbar are the problem.

 

I'm running Windows 7 x64 and IE9.  I've got a fast i7 machine with 4Gb.

 

Help.  IE9 is my browser of choice and I want to be able to access my mail via OWA.

 

Thanks in advance.

2

Hi Dubarnik,

 

You can delete the username and password from the Norton Identity safe and try to login again and save the info in Norton Identity safe, this may help you.

 

Alternately you can use the Firefox or Chrome Browser to access OWA, along with the Norton Toolbar  - Identitysafe.

 

Hope this will help,

 

Regards,

 

Sagar

3

Hi Dubarnik,

 

I also use N360 v 6.1.2.10, and I use OWA on my laptop to connect to my college E-mail account.

 

I have been looking at my access, and I'm using Google Chrome 18 with Norton Identity Safe with no problems so you could use that.

 

You could also try logging out of ID safe after deleting the OWA password, then as probably mentioned, enter them manually, and log into the ID safe when asked and from there choose to add the login details for OWA there.

 

If you have a bit of knowhow, you might be able to enter these details into ID safe manually, just remember to make sure you get the URL right or ID safe might not detect when you are logging into OWA, which would prevent it from auto-filling the login for you.

 

After trying the solutions myself and Sagar_S have suggested, please do return here and post again to update us on the situation. Don't forget that if one of our posts has the solution you tried which worked, don't forget to mark the option on that post to indicate that that post solved the issue, this will allow other users to quickly locate the solution.

 

Hopefully one our suggestions will help.

 

Collie21