NAV 20009 causing DVD drive problems

Norton Security | Norton Internet Security
1

Hi

 

This is my first attempt at one of these posts so please bear with me if I don't quite give the right information for someone to help straight away - I'm a regular computer user but not very technically literate. (I'm running Windows XP if that is relevant.)

 

My problems started a couple of months ago when I signed up to Norton Antivirus 2009.  This caused major problems with my computer which I resolved thanks to a very similar post on this forum on 23/5/2009 entitled Norton Antivirus 2009 Bad Pool Header.  Sorry, don't know how to link to that thread here but hopefully you can find it...anyway, the solution was as copied below:

 

"For the benefit other any others with this problem, I asked Mike1 to try a KB article Fix that was worked on in the N360 board.  The Fix can be found in this KB article .  I just wanted to see if this would correct the problem since I know N360 uses a driver for CD / DVD access for backup purposes.  I guess we will see what happens and go from there. "

 

That enabled me to use my computer but I have been having issues with using my CD/DVD drive ever since with blank or personal disks (ie ones I bought which were blank but where i have saved something on myself). 

 

For example, if I put in a blank DVD RW disk, and if looking at Windows Explorer, the drive is described as a DVD-RW drive until it 'picks up'(?) the disk and then it becomes described as a 'CD drive'.  If you try to click on it, it says 'please insert a disk in drive D:' (my DVD drive) yet it obviously knows something was in there as it has also popped up the autorun saying i've put in a blank CD.

 

Alternatively putting in a DVD RW disk that I have previously saved stuff on, it recognises the files that are there but will not let me delete them and/or save new items on the disk.

 

I don't know exactly what the 'fix' used above changed and if this is to blame for the problems - I suspect so but ...

 

Thanks in advance for your help.

Dave

 

 

2

Thinking about it, it seems like my DVD writer has been turned purely into a ‘reader’.  Would that make sense?  How do I undo it?!

3

 

Some other experts may provide better or alternative direction. Here is my 2pence worth. Is a RW blank? Not necessarily because it is possible to buy RW which are formated and those which are unformatted.

 

A RW disk can be used like a regular disk (i.e. your burn music or whatever as a closed disk or as an open multi-session disk)

but a RW can also be used like a hard drive in which you can read and write freely to the drive. In this mode additional software need to be installed.

 

You do not say how your drive performs with regular cd's and DVD's.

 

 

4

Hi! Daveh123,

 

In addition to the information already provided, let's see if Windows remembers your drive's settings.  Click Start>My Computer>Right Click the DVD Drive>Select Properties>Recording tab.  Make sure there is a check mark in the box next Enable CD Recording on this drive.  This enables the drive to create CD's and DVD's through XP's own Disc Creation software as well as any other program you use to create the discs.  Also please provide the latest Service Pack installed for Windows XP by Clicking Start>Right click My Computer>Select Properties.  This will provide information such as that requested as well as the amount of memory installed.  It would also be helpful to know who manufactured your DVD drive; each drive has its own lifespan in which it can create discs.  In some cases the drives ability to create discs has a shorter life span than what it has for just reading them.

Message Edited by Tech83 on 10-31-2009 10:21 AM
5

Hi Daveh123,

 

Please try the solution provided in the following Microsoft article:

http://support.microsoft.com/kb/314060

 

Yogesh

6
Daveh123 wrote:

Hi

 

This is my first attempt at one of these posts so please bear with me if I don't quite give the right information for someone to help straight away - I'm a regular computer user but not very technically literate. (I'm running Windows XP if that is relevant.)

 

My problems started a couple of months ago when I signed up to Norton Antivirus 2009.  This caused major problems with my computer which I resolved thanks to a very similar post on this forum on 23/5/2009 entitled Norton Antivirus 2009 Bad Pool Header.  Sorry, don't know how to link to that thread here but hopefully you can find it...anyway, the solution was as copied below:

 

"For the benefit other any others with this problem, I asked Mike1 to try a KB article Fix that was worked on in the N360 board.  The Fix can be found in this KB article .  I just wanted to see if this would correct the problem since I know N360 uses a driver for CD / DVD access for backup purposes.  I guess we will see what happens and go from there. "

 

That enabled me to use my computer but I have been having issues with using my CD/DVD drive ever since with blank or personal disks (ie ones I bought which were blank but where i have saved something on myself). 

 

For example, if I put in a blank DVD RW disk, and if looking at Windows Explorer, the drive is described as a DVD-RW drive until it 'picks up'(?) the disk and then it becomes described as a 'CD drive'.  If you try to click on it, it says 'please insert a disk in drive D:' (my DVD drive) yet it obviously knows something was in there as it has also popped up the autorun saying i've put in a blank CD.

 

Alternatively putting in a DVD RW disk that I have previously saved stuff on, it recognises the files that are there but will not let me delete them and/or save new items on the disk.

 

I don't know exactly what the 'fix' used above changed and if this is to blame for the problems - I suspect so but ...

 

Thanks in advance for your help.

Dave

 

 

Ideas that have occurred to me:

 

1.  A driver problem.  One check of this kind of problem is to see if your computer will allow you to copy a single file to a new blank CD.  If it will, then you probably have some other problem.  Given all the updates that MS has passed on lately, your old CD/DVD driver might no longer be able to function problem.  You should visit the site of your CD-drive manufacturer.  You can find the manufacturer and model by right-clicking My Computer and selecting properties, then clicking on the Hardware tab, then Device Manager.  Open  Disk Drives and your drive should be displayed and you should be able to get all the info you need.  Check on the site for updates to the drivers for your model drive.

2.  A DVD-driver problem.  This is different than above.  Some original drivers that help your computer read and write to DVD's have become outdated.  You might need a new application to provide the drivers you need.  I got mine (when I had this problem) from Intervideo WinDVD for a reasonable price, but there are a lot of alternatives out there and I'm not going to promote any single piece of software.  One check of this issue is to see if your computer will play DVD movies.  Another is to try to write to a blank DVD.

3.  A software problem.  There are applications out there that make it easy to write to CDs/DVDs and there are applications that make it nightmares.  I find MS' CD-writing strategy almost impossible to negotiate.  Nero is pretty easy, but too expensive, imho, for what it provides.  I use Sonic's Record Now because I got it as a freebie.  It is easy to use but it has a propensity not to shut down completely after being used -- that can be a nuisance if you don't like using CAD to find and close it.  Ask friends for what they recommend.  The problem is that what the software implies it is doing isn't always what is really happening.

4.  A software conflict.  If you think that one of your new applications might be interfering with your CD/DVD processes, you can check this by using RUN>MSConfig.  There are two tabs to explore:  Startup and Services.  In Services, you should check the box next to Hide all Microsoft Services - you need to trust that your problem isn't with them.  You can then uncheck a number of items (try to choose them intelligently) and see if when you reboot your computer, your CD-drive works properly.  If at any point it does, then you can narrow down the problem.  And if it is related to Symantec, you can come back here and get help dealing with it.

 

Hope one of these turns out to be of value.  Whatever happens, please come back and let us know.  If the problem is still there we might have other suggestions.

7

Thanks to everyone for the suggestions so far.

 

Tech83 was right in that the box for 'Enable CD recording' was not checked.  I have done that but it didn't resolve my problems.  I am on Windows XP 2002 version, service pack 3.

 

I have also tried Yogesh's suggestion of using the Microsoft 'Fixit' solution.  This said I didn't have a CD/DVD writer installed.

 

This all seems a bit odd as I didn't have any problems before I installed the antivirus but guess something in that (or the fix i had to use) uninstalled/blocked what I was previously using.  From mijcar's info I can confirm I used to use 'Sonic Recordnow' (does that get used just to copy files across etc. within Windows Explorer or is that just for burning a full CD?)  It sounds like I maybe need to uninstall and reinstall this (or similar).

 

I'm going offline for a few hours now but will try again with some of the other suggestions / any further tips later.

 

Thanks again

Dave

8
Daveh123 wrote:

Thanks to everyone for the suggestions so far.

 

 ...  I used to use 'Sonic Recordnow' (does that get used just to copy files across etc. within Windows Explorer or is that just for burning a full CD?)  ...

You can use Sonic Recordnow for almost everything.  Just keep in mind that it can get quirky (at least the version I have), but when it works, it works nicely.

 

Given your issues, it sounds more and more like a driver problem.  Even uninstalling and reinstalling your current drivers might solve the problem.

 

And (although I hate to suggest it), it is possible that your CD drive is just breaking down.  Unfortunately, they are one of the first things to go on a computer.  But we'll consider that possibility last.

Message Edited by mijcar on 10-31-2009 11:48 AM
9

Dave,

 

Let us know if you have tried the editing the registry as suggested in that Microsoft Article(Manual steps). If not, check those instructions as well as other instructions provided in that article.

 

Yogesh

10

Hi! Daveh123,

 

More additions to the suggestions you have been given (all of which are very sound).  I would also like you to check the drive's data cable for defects.  Please answer the following questions:

 

1.) Does the the data cable have any exposed wires?

2.) Does any of the cable's protective covering come off when you gently run your finger along it?

3.) Is the cable still flexible?

 

Also try disconnecting and reconnecting the data cable at both ends; taking note of whether or not the connector is damaged.

Until the possiblities that were mentioned previously have been gone through a check of system temperatures must be delayed to prevent further complications.  Only when you have been given clearance; download and install SpeedFan from the manufacturer's site :  http://www.almico.com/speedfan.php .  Although you are instructed to disable NIS, ZoneAlarm, or other security programs this is not necessary.  I have downloaded and installed the program with NIS running and had zero problems.  Excessive heat can cause problems such as premature hardware failures.

11
Tech83 wrote:

Hi! Daveh123,

 

More additions to the suggestions you have been given (all of which are very sound).  I would also like you to check the drive's data cable for defects.  Please answer the following questions:

 

1.) Does the the data cable have any exposed wires?

2.) Does any of the cable's protective covering come off when you gently run your finger along it?

3.) Is the cable still flexible?

 

Also try disconnecting and reconnecting the data cable at both ends; taking note of whether or not the connector is damaged.

Until the possiblities that were mentioned previously have been gone through a check of system temperatures must be delayed to prevent further complications.  Only when you have been given clearance; download and install SpeedFan from the manufacturer's site :  http://www.almico.com/speedfan.php .  Although you are instructed to disable NIS, ZoneAlarm, or other security programs this is not necessary.  I have downloaded and installed the program with NIS running and had zero problems.  Excessive heat can cause problems such as premature hardware failures.

Good advice.  Just don't try this with a laptop.

12
mijcar wrote:
There are applications out there that make it easy to write to CDs/DVDs and there are applications that make it nightmares.  I find MS' CD-writing strategy almost impossible to negotiate.  Nero is pretty easy, but too expensive, imho, for what it provides.  I use Sonic's Record Now because I got it as a freebie.  It is easy to use but it has a propensity not to shut down completely after being used -- that can be a nuisance if you don't like using CAD to find and close it.  Ask friends for what they recommend.  The problem is that what the software implies it is doing isn't always what is really happening.

Another excellent freebie is BurnAware Free. I have an assortment of paid CD/DVD burning apps, but BurnAware Free is my favorite. It has a clean UI that is self-explanatory and it's easy to work with.

13
Brubaker wrote:
mijcar wrote:
There are applications out there that make it easy to write to CDs/DVDs and there are applications that make it nightmares.  I find MS' CD-writing strategy almost impossible to negotiate.  Nero is pretty easy, but too expensive, imho, for what it provides.  I use Sonic's Record Now because I got it as a freebie.  It is easy to use but it has a propensity not to shut down completely after being used -- that can be a nuisance if you don't like using CAD to find and close it.  Ask friends for what they recommend.  The problem is that what the software implies it is doing isn't always what is really happening.

Another excellent freebie is BurnAware Free. I have an assortment of paid CD/DVD burning apps, but BurnAware Free is my favorite. It has a clean UI that is self-explanatory and it's easy to work with.

Bru, just for confirmation, does BurnAware Free come with drivers for DVDs?  Most freebies don't.  It may not be important if he has good DVD drivers, but if he doesn't and BurnAware does have a set, that might really help him.

 

I'm going to check it out myself -- be nice to have something reliable and completely functional.  Thanks for the lead.

14

mij, drivers are available for download – click to the BurnAware support page. I did not need to install any additional/new drivers, but the option is available if needed and might resolve driver issues.

15
mijcar wrote:
Tech83 wrote:

Hi! Daveh123,

 

More additions to the suggestions you have been given (all of which are very sound).  I would also like you to check the drive's data cable for defects.  Please answer the following questions:

 

1.) Does the the data cable have any exposed wires?

2.) Does any of the cable's protective covering come off when you gently run your finger along it?

3.) Is the cable still flexible?

 

Also try disconnecting and reconnecting the data cable at both ends; taking note of whether or not the connector is damaged.

Until the possibilities that were mentioned previously have been gone through a check of system temperatures must be delayed to prevent further complications.  Only when you have been given clearance; download and install SpeedFan from the manufacturer's site :  http://www.almico.com/speedfan.php .  Although you are instructed to disable NIS, ZoneAlarm, or other security programs this is not necessary.  I have downloaded and installed the program with NIS running and had zero problems.  Excessive heat can cause problems such as premature hardware failures.

Good advice.  Just don't try this with a laptop.

 

Hi! Mijcar,

 

True.  If the affected system is a laptop it is highly recommended that the work be done either by the system manufacturer or a qualified service technician to provide answers to the instructions and questions I asked.  This brings up another question: If the system is a laptop has it been recently dropped?

Message Edited by Tech83 on 11-01-2009 11:31 PM