NAV 2009 Software Incompatibility

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Are you able to use the program if the Internet Worm Protection is turned off? Are you able to connect to the network and access other programs?

N.AV. 2009 does not have a Firewall.

fmw,

 

I'm on a network and I don't have any problems accessing MOST parts of UPS.  Can you post a URL you are having problems with?

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The problem is not with the internet.  The network is working properly.  Whenever I have NAV2009 active on the admin workstation, the entire workstation freezes up whenever a remote Worldship workstation is launched.  This did not happen with NAV 2008.  If I deactivate NAV2009 World ship works as it should. 

 

I think I have a solution.  I installed the trial version of Trend PC Cillin and it appears to be working like a charm.  I guess I'll go ahead and pay for it.  It's a shame to have to abandon NAV after 12 years with it.

Hi fmw,

 

I apologize for the questions; we want to fully understand the situation so we can work to resolve any problem that NAV2009 might be causing. Could you explain the setup of your workstations, and how UPS Worldship is being accessed? Also, which version of UPS Worldship are you running? Thank you for your help with this issue.

You could also help Users who have the same problem as you to Fix this Issue.

Happy to try to help.  Version 10.0.4 of WorldShip and Windows XP, sp2 on the computers.  The computers are HP 4000 series workstations on a standard wired 100kbps ethernet.  I spent over 9 hours troubleshooting and trying to resolve things.  I'll try to give you the entire scenario.  

 

My NAV 2008, which protected the admin workstation (the only one used to access the internet) was about to expire, and I replaced it with NAV 2009.  The following day, I had complaints that the remote user couldn't access Worldship.  It didn't take terribly long to determine that her computer had a hardware problem and I replaced it with another computer that was on the same network but wasn't used for Worldship.  It was over 30 hours later that I finally had things working properly.

 

When I installed WS as a remote on that computer it wouldn't boot.  I would go to the admin workstation and find that, not only was the admin WS installation frozen but the computer would no longer shut down normally.  It had to be unfrozen by using the big switch to turn it off.  If I didn't use the remote workstation, I could launch and run WS normally on tha admin machine.  But as soon as I tried to launch the remote, the connection between the two would freeze up the admin computer.  No error messages, the remote launch would simply freeze and so would the entire admin machine.

 

Throughout the night I spent a lot of time uninstalling and reinstalling WS on both systems.  There were no hardware problems or network connectivity problems.  The only scenario that failed was the process of booting the remote UPS software.  In the morning, when UPS support opened, I called and they had me do one more uninstall/reinstall on the admin station but turning NAV off.  I explained that I had been installing this software with NAV on that very computer for about 3 years but I agreed to it.  Presto, everything worked as it should.  The remote would launch normally and work as it should.   If I re-enabled NAV 2009, the problems would recur as they had during the night.  So we got the day started this morning with WS working but no virus protection on the admin workstation.  We simply kept the computer off the internet.  Then I tried to reach Norton support at mid morning with no luck and I posted here.

 

Shortly afterward I uninstalled NAV 2009 and dowloaded a trial version of Trend PC Cillin.  It installed and everything operated perfectly and continues to do so.  NAV 2008 worked perfectly as well.  If I had simply renewed the 2008 subscription instead of installing NAV 2009 none of this would have happened.  I'm posting now from that admin workstation.

 

If you have any questions, fire away.

Message Edited by fmw on 10-02-2008 01:57 PM

Moved message about downgrading its own thread for better exposure.

Hi,

 

To help try and narrow down the problem, can you try disabling these features one by one and see if the freeze goes away

  1. Advanced Protection
  2. AutoProtect
  3. Antispyware
  4. Intrusion Prevention
  5. Norton Product Tamper Protection (Settings -> Miscellaneous Settings)

Please let us know the results.

 

Thanks,

 

/Chester

Sorry, I can't help you.  I've moved on to Trend Micro which works fine with the UPS software.  I would reinstall 2009 to help you but I can't because I used up all the allowed installations going back and forth between the admin and remote workstations trying to make it work.  I know longer own a useable copy of NAV.  Symantec has my money and I have no NAV and  I'm not going to buy another one to test your theories.  I think you can understand that.

 

I do suggest you get with the folks at UPS.  As you know, there are millions of UPS customers using Worldship and a decent percentage of them have networked setups for doing UPS shipments.  I'm sure plenty of them also use NAV and you should be aware that a problem exists.  Along with the other work, I went through the trouble of reformatting the admin workstation hard drive and spending 6 hours getting it back to normal just to make sure the problem wasn't with Windows.  I could run Worldship on the admin station with 2009 and I could run the remote station with 2009 if I had 2009 disabled on the admin workstation.  With 2009 enabled on the admin workstation everything fell apart as soon as I launched the remote workstation.  Incidentally NAV 2008 worked famously with UPS Worldship.  Only the new version is incompatible.

 

I hope you can work it out.  At this point there isn't much you can do for me since I'm now a former customer with no working NAV. 

I got an email from a tech support person.  I had emailed a few days ago complaining about the problem and that I no longer had NAV installed anywhere and couldn't install it.  They renewed my validation.

 

I put 2009 on the admin workstation.  The  remote immediately booted and connected.  I ran the live update and rebooted the computer.  This time the remote wouldn't boot and it took out the network like it had done before.   I setup the network again and killed and reinstalled the remote UPS software.  I turned off  everything on your list, figuring I would turn things on one at a time.  It didn't help.  The remote software still wouldn't boot and connect.  I should mention this is a fairly lengthy process.  I have to turn all the computers off with the big switch and reboot them to reestablish the network and then I need to uninstall and reinstall the remote UPS software.  The whole process takes about 40 minutes.  At this point, I'm going to stop experimenting simply because I don't have time to do these 40 minute tests.   The problem shows up every single time no matter what I do.  The computers are all fine and I have no other software incompatibilities anywhere on the network.

 

When NAV 2009 is installed on a freshly booted admin workstation a remote simply will not boot and connect.  Instead it takes out the entire network connection which has to be re-established manually.  I can tell you from years of experience that Worldship is easily the worst designed and written software I've ever encountered.  Nothing is even close.  UPS even bought the network engineering company that was writing it for them and put them in house.  What a mistake that was.  So is the problem NAV or Worldship?  I don't know.  I just know that can't be together on the same Windows network when both are installed on the admin workstation.  So, Sorry.  I have to go back to Trend Micro and get on with things.  Sorry I my test didn't help isolate anything for you.  Best of luck

Message Edited by fmw on 10-21-2008 12:43 PM

Hi fmw,

 

Thanks for trying further.  I'm sorry you did not find a solution to the problem.  Since NAV 2009 doesn't have a firewall, it's hard to imagine why it'd "take out network connections".  Only leftover settings I can think of are Windows Firewall settings.

 

Thanks,

 

/Chester

 

 

The Windows firewall allows the networked Worldship workstations to work normally whenever NAV 2009 is not enabled.  Perhaps there is some way that 2009 interfaces with the firewall but you would know that better than I would.  I moved 2009 to another computer on the network that doesn't use Worldship so, at least, I got the value for the money spent.

 

My problem was resolved by moving away from NAV2009.  I'm suggesting your problem isn't resolved.

 

To go further, since the Trend Micro AV program was a free eval. I decided to uninstall it and I installed Macafee in its place.  Macafee works perfectly with Worldship just like Trend Micro.  I don't know what to tell you.  I have no incentive to make it up.  I'm just reporting the facts.  Do with them whatever you like.  Take care.

I just want to add that our company has experienced the same type of failures after installing the free update from NAV 2008 to NAV 2009.  If we run WorldShip on a remote PC, as we normally do, it hangs, and causes the server PC to hang during power-down regardless of whether the remote PC is still running or not.  The only way to power the server down afterward is by using the power button.

Thanks for posting.  I’m glad to know the problem hasn’t singled me out personally.  I don’t believe there is a solution.  I think your options are either to go back to 2008 or to go with Trend or Macafee, both of which work fine with Worldship 10.  Take care.

Thanks to both of you for reporting the issue.  We are currently investigating it.

 

Thanks,

 

/Chester

Any progress with the UPS Worldship / NAV2009 problem?

Hi,

 

Sorry for the delay, but we are still investigating the issue.  I will update once the investigation/solution is available.

 

Thanks,

 

/Chester

I am a technician and have the same problem with a client and would like to hear back when a solution is found for this problem