NAV 2012 Live Update Problem

Approx every 2 weeks my Hard Drive hangs and then Window 7 cannot fine my Boot Drive.

 

ONLY OCCURS WITH LIVE UPDATE - When doing a live update, after the updates are Complete but BEFORE the word FINISH appears on the display, the Hard Drive light indicates its Busy and a "Beeping" tone is heard . After 20 seeconds, a Windows 7  message appears saying "Cannot find a Boot Drive"

 

Restart PC, all OK except NAV display indicates a Red screen with Xs.  AutoFix starts and after a couple runnings of Autofix, all is OK.  AutoFix indicated ERROR 3047 40000.

 

Hard Drive has NEVER failed on any process except LiveUpdate at the particular spot mentioned above.

 

Any suggestions????   Thanks in Advance.....

 

 

Hi justmeme:

 

Welcome to the Norton community.

 

Norton has a support article here titled Error: "3047,40000" appears on my Norton 2012 product that recommends downloading a new definitions file.

 

It might be safer just to do a clean re-install of your NAV 2012 using Norton Removal Tool, particularly if you installed NAV 2012 over an earlier version of NAV.  Step-by-step instructions are posted here for NIS - you could simply download the latest NAV 2012 offine installer from www.norton.com/nav12 and use this NAV installer in Steps 2 and 8 of the instructions instead of NIS .

 

Just curious, but did you install NAV in the default folder suggested by the installation wizard (likely C:\Program Files(X86)\Norton Antivirus\ for 64-bit Win 7)?  Yowanvista installed NIS 2012 onto the D: drive of a 64-bit Win system (see post here) and it seems to be causing problems with detection of the boot drive on C:.

--------

Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.6.0.29 * IE 9.0 * Firefox 8.0.0
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

My NAV was a 2011 version which was updated to 2012 via "Check for a new version" .

 

2011 version also had this problem. I was hoping 2012 update would correct problem.  2011 install used all Defaults.  No install changes by me.  Thanks for your response. 

Just curious but what type and size of drives are mounted on your system?

Internal drive WD Black Scorpion series BEKT  7200 rpm.  85% free space on "C"

Hello justmeme

 

Since you had this same problem with NAV 2011 also and then installed NAV 2012 on top of a faulty working NAV, I would also recommend a reinstall of NAV after you have thoroughly uninstalled NAV. First though, have you checked the hard drive for any problems by doing a scan disc?

Disk Scan  OK  Reinstalled NAV.  Will see what happens.  Thanks for yor help..

Problem has NOT occured since  reinstalling NAV 2012.