NAV does not recognize new update

My earlier Norton Antivirus subscription had an expiration of August 8, 2009. I bought a new CD and installed the software, and even though it says "successfully installed" I get a message that the subscription has expired and asks for a subscription key. I have tried unistalling the old symantec files and reinstalled the new disc, but continue to get  the expiration message.

 

The update does not happen and I do not have any protection which is scary

 

[edit: Change subject for clarity.]

Message Edited by shannons on 09-29-2009 04:03 PM