NAV Sys tray icon missing

I had this problem with NAV 2009 but thought it was resolved when I installed 2010 and it was for a while. But last week the icon was gone again ... not hidden ... gone. This is a Compaq Presario with windows XP Home. Under processes, it say NAV is running. But how do I know if it is updating??? I need the icon back. Nothing happens when I click on the short cut in the start menu.

 

So far I have used the removal tool, restarted and reinstalled. The icon was back until I shut down for the night. Upon start up the next morning it was gone again.

 

Anybody know what I need to do?

Hi Krys:

 

Welcome to the Norton Community!

 

The Windows XP System Tray has an option that lets inactive icons be hidden.

Users can configure which icons the System Tray displays.

The System Tray icon display can be customized to a certain degree by following the following steps: 

  1. Right-click the XP Taskbar.
  2. Select Properties from the menu.
  3. Select the "Hide inactive icons" check box.
  4. Click Customize. This will present a dialog box that includes the icons currently in the System Tray as well icons that installed applications placed there.
  5. For each icon in the System Tray, select one of three states:
    • "Hide when inactive"
    • "Always hide"
    • "Always show"

Select "Always Show" to configure the icons desired to be available in the System Tray.

Select "Always hide" for icons that are not desired to appear automatically.

 

The System Tray will still display the clickable arrow that displays all of the icons installed on the computer.

Whenever a new application that adds a System Tray icon is installed these steps must be repeated to reconfigure the System Tray.

 

Let us know if this solves your issue.

 

Thanks.

Message Edited by Plankton on 11-23-2009 09:54 PM

Hi

 


had this problem with NAV 2009 but thought it was resolved when I installed 2010 and it was for a while. But last week the icon was gone again ... not hidden ... gone

 


According to the poster, the icon was gone, not hidden......I don't think that this is going to be the solution to the problem.

Plankton, unfortunately, the icon is not hidden - that was the first thing I checked before the I did a reinstall.

Hi Krys:

 

Yes, I do understand what you are saying. :smileyhappy:

 

Perhaps it is being suppressed.

 

Even though it is not displayed, is it present (inactive) in the Dialog Box per the procedure, above?

 

Are you using any Windows GUI customization software, to change the look and feel of the OS?

 

For example, WindowBlinds. 

Message Edited by Plankton on 11-24-2009 09:18 AM

Try the following steps:

 

1 Click Start > Run.
2 In the Run dialog box, type the following text, and then click OK:
regedit
3 In the Registry Editor, navigate to the following key:        HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\TrayNotify
4 In the right pane, right-click the following value and then click Delete:
IconStreams
5 In the right pane, right-click the following value and then click Delete:
PastIconStream
6 Exit the Registry Editor.
7 Exit all the programs, and then restart your computer.

 

Let us know how it goes.

 

Vineeth--

Hi Vineeth:

 

Thanks for the information. :smileywink:

 

Symantec employees have the best resources. :smileyvery-happy: :smileyvery-happy:

 

I will monitor this post - very curious.

Message Edited by Plankton on 11-24-2009 09:27 AM

I'm not a Symantec employee, just a Support volunteer. Symantec employees are the Men in Red. :smileyhappy:

 

Also the above steps are not a solution, rather a workaround. Even I'm curious to see how it goes :smileymad:

 

Vineeth--

Hi Vineeth:

 

Not a Symantec employee? Hmm...

 

So how does one obtain the "Volunteer" designation and have such specialized knowledge? :smileysurprised:

 

Are you a Symantec Channel Partner?

 

 

This thread from tony would help

 

http://community.norton.com/norton/board/message?board.id=forum_feedback&message.id=1403&query.id=1392701#M1403

Vineeth, I did as you suggested - it did not work. Still no icon and thus I am unable to do a scan. I tried to scan from the desk top icon too and can not scan. Yet under services, it say NAV starts automatically and is running ????

 

Plankton, no Window Blinds or other customization. Funny thing though ... when I click taskbar, properties, customize, the NAV icon is listed under past icons and is not the little round yellow thingy ... it is just a folder icon.

Open Administrative Tools in Control Panel, and then open Services. Select "SSDP Discovery Service", right-click it and select Properties. Change the startup type to "Disabled" and then click OK. Repeat this for the "Universal Plug and Play Device Host. And then restart the computer. Then check whether that resolves the issue.

 

Also Click Start > Run

In the Run dialogue box, type navw32.exe /L

 

This should initiate the scan. Please let us know what happens when you try this.

 

Vineeth--

Hi Krys:

 


You wrote...

 

Plankton, no Window Blinds or other customization. Funny thing though ... when I click taskbar, properties, customize, the NAV icon is listed under past icons and is not the little round yellow thingy ... it is just a folder icon.


 

That is fine. Please continue with Vineeth's interesting second procedure.

 

Thanks.

Windows XP is notorious fror ‘losing’ tray icons, possibly because of ‘race’ conflicts between various items trying to start. There are various other fixes suggested on the internet, other than the ones already suggested in this thread. The one that worked for me was to go to control panel, add/remove, Windows components (in left pane), Networking services, click details, uncheck UPnP user interface (which will uninstall that component, click OK, etc. Restart the PC.

Message Edited by JRosenfeld on 11-24-2009 04:57 PM
Message Edited by JRosenfeld on 11-24-2009 04:58 PM


JRosenfeld wrote:
Windows XP is notorious fror 'losing' tray icons, possibly because of 'race' conflicts between various items trying to start. There are various other fixes suggested on the internet, other than the ones already suggested in this thread. The one that worked for me was to go to control panel, add/remove, Windows components (in left pane), Networking services, click details, uncheck UPnP user interface (which will uninstall that component, click OK, etc. Restart the PC.
Message Edited by JRosenfeld on 11-24-2009 04:57 PM
Message Edited by JRosenfeld on 11-24-2009 04:58 PM

 

That's right!! That would have been my next set of steps.

Vineeth,

Slightly OT,

One problem about the suggestion you made (and often recommended) of disabling SSDP and Universal Plug and play services is that each time one opens WMP (at least for v 11), it wants to start those services because Windows Media Player Networking services is dependent on the Universal Plug and Play service (in turn dependent on SSDP) and consequently, if they are disabled 2 error events are logged. This happens even if the Windows media player networking service itself s disabled (a known quirk of WMP, it starts those services before checking if it really needs them)! It doesn't affect functionality of WMP for normal use (unless you want to use its network sharing), just looks untidy in the event viewer.

Message Edited by JRosenfeld on 11-24-2009 05:28 PM

Vineeth wrote:

Try the following steps:

 

1 Click Start > Run.
2 In the Run dialog box, type the following text, and then click OK:
regedit
3 In the Registry Editor, navigate to the following key:        HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\TrayNotify
4 In the right pane, right-click the following value and then click Delete:
IconStreams
5 In the right pane, right-click the following value and then click Delete:
PastIconStream
6 Exit the Registry Editor.
7 Exit all the programs, and then restart your computer.

 

Let us know how it goes.

 

Vineeth--


This tip will not work unless, after exiting Registry Editor, Explorer.exe process is killed using End task in Task Manager, and then restarted.

How did you install NAV2010?  I would suppect that you either installed it on top of NAV2009 (the installer for NAV2010 will try and remove NAV2009 and save your settings to transfer to NAV2010) or manually uninstalled NAV2009 and then ran the NAV2010 installer.  The older builds of NAV2009 (and NIS2009) had routines that left some of the registry settings intact.  If you did not use the Norton Removal Tool, then you should follow the instructions below to get a clean install and fix your problem.


1) Copy your Norton key for safe keeping just in case you need it. You should not need this but it is better to have the key on hand than to need it and not have ready access to the key. You can find a copy of your currently installed key in My Documents\Symantec\Norton AntiVirus_Key.txt.

2) Download the Norton Removal Tool from this link. Norton Removal Tool Choose the 2009 / 2010 product link and save the Norton Removal Tool (NRT) to your desktop. Directions are on the link page.

3) Download the latest version of NAV2010 from this link. Reinstall After Removal Choose the ‘I have Norton Antivirus 2006 or later’ link on this page. On the next page you can download the latest NAV2010 full installation software.

4) Disconnect from the Internet until your system needs the connection later in the process.

5) Go to START > Norton IAntiVirus > Uninstall and let NAV2010 uninstall itself. It will want to reboot the machine. Let it.

6) During the booting of your system, go to Safe Mode by tapping the F8 key until the Advanced Options menu is shown. Choose the Safe Mode option (no network or command prompt).

7) In Safe Mode, run the NRT tool. When the tool is finished, click on the Reboot to restart your system.

8) Let Windows boot into normal mode now.  If you do not have a good registry cleaner then I would recommend CCleaner (available from this link).  Install it and run the Registry cleaner; this will remove only broken / unused data (which would include some of Norton’s data now that it is uninstalled.)

9) Install NAV2010 by double clicking the file you downloaded and saved to your desktop in step 3.

10) When the installation asks for your key or says activating your product, reconnect to the internet then (plug your cable in or turn on the wireless card). [Note: The installation may not ask for your key and activate by using the previous key on the system. Your system will still need to connect to the internet at this point so updated definitions can be downloaded.]

11) Run the Live Update process manually until Live Update reports that there are no more updates to download, NAV2009 is fully up to date.

12) Reboot your system now to insure that any components updated during step 11 are loaded properly.

13) See if your error is fixed now.

Report back here with how this works for you.


TomiRed wrote:

Vineeth wrote:

Try the following steps:

 

...

7 Exit all the programs, and then restart your computer.

 

Let us know how it goes.

 

Vineeth--


This tip will not work unless, after exiting Registry Editor, Explorer.exe process is killed using End task in Task Manager, and then restarted.


Rebooting the computer WILL end Explorer.exe and restart the process.  Step #7.

Hi dbrisendine:

 


You wrote: 

 

"How did you install NAV2010?  I would suppect that you either installed it on top of NAV2009 (the installer for NAV2010 will try and remove NAV2009 and save your settings to transfer to NAV2010) or manually uninstalled NAV2009 and then ran the NAV2010 installer.  The older builds of NAV2009 (and NIS2009) had routines that left some of the registry settings intact.  If you did not use the Norton Removal Tool, then you should follow the instructions below to get a clean install and fix your problem."


 

Exactly what I wanted to do after my last post - reinstall NAV.

 

Thanks.

 

BTW - The OP said that the NRT was used (see the initial post.)

Message Edited by Plankton on 11-24-2009 01:10 PM