Greetings,
I purchaced the 2009 version of Norton. When I tried to install it, it gave me an error message saying that It was not supported by my computer. Now unless my eyes decieve me, the giant windows XP logo when I turn it on means that I should be able to run this. I then followed your help pages, and they then told me to restart my computer, and then this would fix it. It did not. I then tried the help pages. I tried to use the auto fix command, and it then told me that I could not use it because I neeeded Internet Explorer 5.5. Amuseingly, when I went to my properties, I had internet explorer 5.5. I then called my friend who was a computer guy to come over and look at the computer to make sure this was proper. He sat down perplexed to theese 2 problems, and we were both less than happy with the online help pages you provide us to say the least.
Finally, we decided that we woudl uninstall the whole thing, and then try and reinstall it. We then got it off my computer, and when we tried to put it back on, it then told us that it could not detect an internet connection. Amuseingly, this is a web page that had to load up to tell me this. We shut off the firewall, and then made sure it was not looking at firefox. Nope, no avail. It is loading pages to tell us that I do not have internet service. I then go to bed unhappy, and figure I will try it the next day.
I wkake up the next day to find out that My credit card has not been billed, and that I can not find record of my order from your company whatsoever. I try and search by my order number (in my email still the invoice is) and even my credit card number. Nope, it is not there. Relieved, I then go out and have the rest of my day, expecting everything is fine. How wrong was I?
I then check my credit card tonight, and see that you in fact billed me. What makes this worse is that I can rememebr reading somewhere that I will get auto signed up for annother year of service. Unfournatly, since I do not have an order (I think) and even if I did, the product refuses to work, I would really like to not pay for a broken product twice.
So now that I have dealt with your help pages and problems for a whole weekend, can I please have a phone number for an actual person to resolve this? I know you like sending people to your help pages, but I am afraid this is not going to cut it.
If you do not feel like dealing with me, or this issue, I would be more than happy to return the product (that I do not have) and get my money back. I am sure Macafee is nowhere near as frusterateing as this.
Greg