I have tried everything on this forum, nothing works, norton 360 is usless. I cant even connect to the chat support to get it fixed.
It says the affected areas are globalroot\systemroot\system32\uaciriywhmv.dll and globalroot\systemroot\system32\uachcohabwu.dll
I cant install hijack this to help either.
I cant find the files that are supposedly infected
results:
Scan Stats:
Scan Time: 183 seconds
Counts:
Total items scanned: 4,111
- Files & Directories: 951
- Registry Entries: 295
- Processes & Start-up Items: 2,699
- Network & Browser Items: 154
- Other: 12
Total security risks detected: 2
Total items resolved: 1
Total items that require attention: 1
Resolved Threats:
Tracking Cookie
Virus ID: 4294909925
Type: Anomaly
Risk: Low (Low Stealth, Low Removal, Low Performance, Low Privacy)
Categories: Cookie
State: Fully Resolved
-----------
13 Tracking Cookies
Cookie:tucker@atwola.com/
Cookie:tucker@insightexpressai.com/
Cookie:tucker@fastclick.net/
Cookie:tucker@atdmt.com/
Cookie:tucker@doubleclick.net/
Cookie:tucker@advertising.com/
Cookie:tucker@ads.pointroll.com/
Cookie:tucker@apmebf.com/
Cookie:tucker@ad.yieldmanager.com/
Cookie:tucker@kontera.com/
Cookie:tucker@at.atwola.com/
Cookie:tucker@cdn.at.atwola.com/
Cookie:Orphan Cleanup
Unresolved Threats:
Packed.Generic.200
Virus ID: 23913
Type: Anomaly
Risk: High (High Stealth, High Removal, High Performance, High Privacy)
Categories: Heuristic Virus
State: Remove Failed
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2 Files
globalroot\systemroot\system32\uaciriywhmv.dll
globalroot\systemroot\system32\uachcohabwu.dll
1 Browser Cache