Nejde zrušit předplatné

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1

Ahoj, nejde mi zrušit předplatné.

Když si najedu na fakturační údaje ve svém profilu a níže kliknu na slovíčko sem ve větě:

"Chcete-li své fakturační údaje odstranit, klikněte sem a zrušte si předplatné."

Nestane se nic a to to zkouším již několik dní.

Je to v pořádku? Existuje ještě nějaká jiná cesta? 

Díky

2

14-Mar-2024 | 3:43AM: chadima.k79 created Unable to unsubscribe
Hi, I can't cancel my subscription.
When I go to the billing information in my profile and click on the word here in the sentence below:
"To remove your billing information, click here to cancel your subscription."
Nothing happens and I've been trying for days.
It's alright? Is there any other way?

Hello @chadima.k79
Welcome to Norton Community

Are you ~30 days from term expiry? 
Users report that ~30 days before subscription term expiry date. 
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Norton Cancellation and Refund Policy
https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023 18-Jan-2024

Do you want to cancel recurring subscription service & delete billing information?
Please review: https://community.norton.com/en/comment/8552190#comment-8552190

Do you want to request a refund?  Are you within 60 days of purchase date? 
Please review: https://community.norton.com/en/comment/8552191#comment-8552191

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