New bug or enhanced cosmetic error?

Norton Security | Norton Internet Security
1

Hi all,

Just got updated to latest version 21.2.0.38 via manual update.:)

 

Then, since it was a update which had added some patch (atleast changed the version number) I just performed a cold booting. Now whenever I try to change the settings:

NIS GUI -> Settings ->General -> Product Security -> Non-Admins Access to Settings to any state (on or off) and click apply, that action causes the settings window to close and return to NIS GUI automatically.

 

 

Next time I access the settings, the change is made. I have an administrator account(From which I do the modification) and guest account in my Win7 HP system.

Also after a few minutes after the problem occured, the nuber of NIS icons in tray just increments. I tried to do cold boot, restart etc, but still the problem is there, reappearing after each attempt to change that particular settings.

 

Also note that there is no problem with other settings, and that Non-admin access to settings restriction is successfully applied or revoked as per what i have done in settings to guest account.

 

Please see the below pic:(it may take some time to up load

How is this?

 

Again, I tried to move the icons one by one but only the icons move as a  batch of 7 (which started to appear after changing settings) and the one icon which was at the time of log-in of administrator user was alone.

 

Changing the settings through right clicking the icons do have same effect.

 

I know that Norton is aware of the the duplicate icon problem. But that usually happens during system start up or user login. This happens after a settings change, which must be a new bug.

 

Anyone with same problem in Win7 HP with latest ver, fully updated?

(Edited to change alingment, format)

 

Looking for replies....

2

Hi CV,

 

I can also verify similar occurence on my Win 7,  64 bit HP Desktop.  The difference betwen your situation and mineis that the Settings page stays open inspite of the return to the main GUI page.  Once I close that page, the additional Syste Tray Icon appears.  If I switch back to OFF on the Non-admins access, the addtional icon disappears.  I noticed the settings pge staying open by miving the main GUI Page off the top of the Settings page.

 

Also note I only get one addtional Icon - not the 7 as CV stated.

3

"

I can also verify similar occurence on my Win 7,  64 bit HP Desktop.  The difference betwen your situation and mineis that the Settings page stays open inspite of the return to the main GUI page.  Once I close that page, the additional Syste Tray Icon appears.  If I switch back to OFF on the Non-admins access, the addtional icon disappears.  I noticed the settings pge staying open by miving the main GUI Page off the top of the Settings page.

 

Also note I only get one addtional Icon - not the 7 as CV stated."

 

 

Hi,

 

Same thing here... (as Yank).

4

Having the same results as Apostolos, Win 7 x64 home built desktop

5

Too late do edit my previous message:

 

New update:

 

Disabling and enabling more times and each time closing the NIS GUI, icons in the systray are proportionately increased.
I edited 4 times these settings and I had 4 more NIS icons in the systray,
Here is a screenshot

 

Cattura.PNG

 

To be able to go back to having only one icon, I just had to log out and log in back and the the extra icons are gone.

 

I hope that this can also be reproduced by other users and that this help.

 

Sandro

6

Hi all,

Just got updated to latest version 21.2.0.38 via manual update.:)

 

Then, since it was a update which had added some patch (atleast changed the version number) I just performed a cold booting. Now whenever I try to change the settings:

NIS GUI -> Settings ->General -> Product Security -> Non-Admins Access to Settings to any state (on or off) and click apply, that action causes the settings window to close and return to NIS GUI automatically.

 

 

Next time I access the settings, the change is made. I have an administrator account(From which I do the modification) and guest account in my Win7 HP system.

Also after a few minutes after the problem occured, the nuber of NIS icons in tray just increments. I tried to do cold boot, restart etc, but still the problem is there, reappearing after each attempt to change that particular settings.

 

Also note that there is no problem with other settings, and that Non-admin access to settings restriction is successfully applied or revoked as per what i have done in settings to guest account.

 

Please see the below pic:(it may take some time to up load

How is this?

 

Again, I tried to move the icons one by one but only the icons move as a  batch of 7 (which started to appear after changing settings) and the one icon which was at the time of log-in of administrator user was alone.

 

Changing the settings through right clicking the icons do have same effect.

 

I know that Norton is aware of the the duplicate icon problem. But that usually happens during system start up or user login. This happens after a settings change, which must be a new bug.

 

Anyone with same problem in Win7 HP with latest ver, fully updated?

(Edited to change alingment, format)

 

Looking for replies....

7

Hi,

 

I just wanted to say that, under normal conditions, and it has nothing to do with the issue described here, I never experienced the double systray icon, even with boot time protection set to off, but on one of my pc's with an older Nvidia GPU and W7 x64, when NIS loads after the desktop screen one tiny portion of my taskbar, about 1 cm, flashes for a second. (between the time and the network icon)

It is very random, I'd say about 1 time after 10 boots.

On my other newer laptop, with much recent Nvidia GPU model the issue is not present at all.

I suspect, but not having enough info, to support this, that it could be a DirectX & Norton issue, because W7's native is DX11 but if your GPU is an older than Fermi model, you will have DX10 or even worse DX9, despite the fact that DxDiag on W7 will show DX11, and the Nvidia cpl too.

The fact is that:

 

-IconStreams &

-PastIconStreams

 

values do not work as expected.

Same should apply to ATI/AMD GPU cards.

Any thoughts on this are welcome.

 

Regards,

8

Hi Apostolos,

 

Thanks for the tip,

 

My Nvidia GT 430 (DX11) GPU (purchased new about 1 year ago) and drivers are updated to the latest version, the problem occurs anyway.
So, I could not tell if the video card can really have an impact in some way about this issue.

 

Sandro

9

Hi Sandro,

 

" Nvidia GT 430 (DX11) GPU (purchased new about 1 year ago) and drivers are updated to the latest version, the problem occurs anyway."

 

Off-topic but if you do not want your GPU bricked or fried, please stay away from 334.89 & 335.23 WHQL

More info on Nvidia forums:  https://forums.geforce.com/default/topic/705318/official-nvidia-335-23-whql-driver-feedback-thread-3-10-14-/

 

Kind regards,

10

Sandro,

 

By the way,the Nvidia GT 430 is not a new card it's based on Fermi architecture, that could explain why you are having the issue...

 

Regards,

11
Apostolos wrote:

Hi Sandro,

 

" Nvidia GT 430 (DX11) GPU (purchased new about 1 year ago) and drivers are updated to the latest version, the problem occurs anyway."

 

Off-topic but if you do not want your GPU bricked or fried, please stay away from 334.89 & 335.23 WHQL

More info on Nvidia forums.

 

Kind regards,

I'm with driver 335.32 WHQL.

However, I don't think that my GPU is likely to be bricked or fried as it work with very low temperatures and I would say without suffering in every circumstance that I need.
I've done several tests, even with games like Crysis and Mass Effect, and I must say that the GPU responds appropriately.

Anyway, I think we are a little off-topic.

 

Sandro

12

Hi Apostolos
.
I Know, but since My NIS has never had problem due to the GPU, why now this should happen with NIS 21.2.
I think that the issue is only due to the new release.

Sandro

13

Hi Sandro,

 

To be honest, I have never checked, for that particular issue described here by the OP, so I cannot tell if it only happens with the latest patch, but as you already know, the systray icons issue exists since the release of the 20 version and continues with the 21 version.

Can you please try, although you have W 8.1 & I'm on W7 to set the Action Center to never show icon & notifications, same for all other systray icons at the exception of Network, Battery (if available since I'm using a laptop), and NIS??

Do not turn them off (behavior), just set all other icons to Never show icons & notifications.

It's my setup. Do you still have 2 NIS icons in systray?? (Just test and then you can reconfigure to your usual setup).

 

Regards,

14

Apostolos

 

Now I'm not close my computer, I'm posting with my smartphone. Tomorrow I will answer to Your

post.

 

Sandro

15
Apostolos wrote:

Hi Sandro,

 

To be honest, I have never checked, for that particular issue described here by the OP, so I cannot tell if it only happens with the latest patch, but as you already know, the systray icons issue exists since the release of the 20 version and continues with the 21 version.

Can you please try, although you have W 8.1 & I'm on W7 to set the Action Center to never show icon & notifications, same for all other systray icons at the exception of Network, Battery (if available since I'm using a laptop), and NIS??

Do not turn them off (behavior), just set all other icons to Never show icons & notifications.

It's my setup. Do you still have 2 NIS icons in systray?? (Just test and then you can reconfigure to your usual setup).

 

Regards,

Hello Apostolos,

 

Like you, I've never checked if this problem was already present before receiving the latest patch, but since this problem has been reported by Nikhil_CV which is the OP of this thread, it's likely that it has already disabled and re-enabled this setting of NIS having never encountered this issue prior the last update.

 

As for my W8.1 PC, unfortunately is gone and is no longer usable since 10 days ago, when during a storm while the computer was on and I was not at home a thunderbolt fell on my terrace and has seriously damaged the motherboard and other components of the PC. Now I'm considering whether it's appropriate to change what is broken, but I'll probably wait until next year to buy a new PC with the upcoming Windows 9.

 

Anyway, I tried to do everything that you suggested but the issue still persists, it's only fixed by logging out or restarting the computer. I do agree too that the problem exists since NIS 20 has been released, but I must also say that this is an issue I've never encountered in both PCs ( now just in one of them :smileysad:  )

 

Finally, for this particular issue isn't relevant for me since I never change this setting, I just wanted to try to reproduce the issue to
provide a feedback to Nikhil_CV.

 

Regards,

 

Sandro

16

Another confirmation, same here with Win7 x86 and NIS 21.2

 

nis icons.png

17

Hi all,

Thanks for your trials and comments.

Is there anyone with NIS (fully updated) and Sandboxie installed?

My NIS with ver.21.2 causes sandboxie to fail to run!

So, I restored the system drive to an image, taken a month back.

Now I have ver21.1.1.7 and it too causes the error here.

 I've atthached the Problem Step Recorders steps that I've performed (Please wait)  with it and now I am forced to belive that this problem was in ver21.1.1.7 too. Can anyone confirm that?

Click here to acces it or here

Its a zip file which countains a mhtml file with recordings.

 

Thanks Sandro_cm .

18
Nikhil_CV wrote:

Hi all,

Thanks for your trials and comments.

Is there anyone with NIS (fully updated) and Sandboxie installed?

My NIS with ver.21.2 causes sandboxie to fail to run!

 

Hi Nikhil_CV,

 

Unfortunately I don't use Sandboxie, even it's not installed on my computer.

Stay tuned here anyway, someone may have Sandboxie installed and you may get a feedback.

 

Sandro

19

After restoring the system image and updating to latest version, the problem of Sandboxie goes off. But the main problem listed in message 1 of this thread remains as it is. ( As of 4th April)
I use Sandboxie for Testing trialwares and programs which have reputation lessthan Good!
(Sometimes I use it for browsing a little more securely, unharming my system)
Anyway thanks Sandro_cm again for your reply.

20

Hi Nikhil_CV,

 

I understand that the issue you described in message #1 of this thread continues to be annoying since you have to disable and enable  the access for non-Admins accounts, but considering that you're the only one who has reported this, it would be helpful if other users have the same needs so that Symantec can provide in this regard.

 

Currently, a workaround would be to make a temporary log-off from your account, or just hide the extra icons in the systray.

However, whereas it should be a cosmetic issue, you are still protected.

 

Like you, it's also my hope that the issue should be solved by Symantec.

 

Regards,

 

Sandro