New ISP Provider gives Norton Free, I have Norton 360 on Subscription

Norton 360 for Windows
1

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Issue, new ISP Provider gives Norton Free, I have Norton 360 on Subscription. Do I cancel Subscription and let the Free version take over

Product & version number: latest Norton 360, up to date

OS details:
Windows 10Pro

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

2

Hello John. If you purchased your subscription LESS THAN 60 days ago, contact Norton support to cancel.

You would then need to get your partner code from your ISP to activate your Norton subscription with them.
https://support.norton.com/sp/en/us/home/current/solutions/v89978947

Please post your progress so we may follow-up!!

SA

3

Be sure you can compare the features included in the free version. It is possible that it may not have all the features you have on your current subscription.

4

@John_Marshall We are following up to see what your progress/status is and assist further if needed.

SA