NIS 18.5.0.125 'Settings' bug

Norton Security | Norton Internet Security
1

It brings me no joy to report the first new version bug.

 

Steps to reproduce (so far) on Win 7

1: Click the gadget (green bar) soon after bootup

2. Click Settings on top of the UI

3. Hgh disk activity can be observed, the Settings window does not appear

4. NIS becomes unresponsive,'locks'

 

Window 7 error reporting reports this:

 

Problem signature
Problem Event Name: AppHangB1
Application Name: ccsvchst.exe
Application Version: 10.1.0.37
Application Timestamp: 4cec5876
Hang Signature: 21d1
Hang Type: 0
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1050
Additional Hang Signature 1: 21d192c034c77608924f9d7bbdfb0ea2
Additional Hang Signature 2: 7949
Additional Hang Signature 3: 79499b1d91692d244265ba4f2dc098a9
Additional Hang Signature 4: 21d1
Additional Hang Signature 5: 21d192c034c77608924f9d7bbdfb0ea2
Additional Hang Signature 6: 7949
Additional Hang Signature 7: 79499b1d91692d244265ba4f2dc098a9
Extra information about the problem
Bucket ID: 1552795722

Occurng after first post-update boot and a first reboot..

 

2

I had to reboot in safe mode to remove the 'Live-updated' installation. :/

 

Will try my luck now with a direct installation.

3

HI TomiRed,

 

I must admit I had similar problems on my computer and ended up using the Norton removal tool to get NIS cleaned off.

 

I reinstalled but now NIS remains at 18.1 after live update. Since the 18.5 patch is being released (as is typical) in a phased manner it may take some time before it comes through live update again.

 

I will probably download the 18.5 update through Norton Update center tomorrow and see how things goes.

 

I have reported this to Symantec but we need to see how many others are being affected by this.

 

Best wishes.

Allen

4

Yes, problematic it was. I had to go to safe mode because even NRT couldn't stop the NIS service. :smileytongue:

 

The standalone installer from the Update center provided a working & normal experience so far. :) Although I must admit I ''customized'' the 'downloader' installation myself, I canceled the downloader's prompts and installed it the old fashioned way (running the installer myself), can't help it, I'm an old fashioned computerista...

 

This is what it looks like when it works: :smileyhappy:

nisfront.JPG

 

nisback.JPG

5

The problem came back after the first post-installation boot.

 

DO NOT MOVE to 18.5.0.125. The update needs to be pulled, this is a blocking issue. The bug causes improper computer shutdown, Process Explorer (by Sysinternals) is broken by it, NIS cannot be properly uninstalled, the litany goes on...

6

Interestingly, a 'proper' (i.e. not involving the power button) restart is possible if you don't go beyond the Windows welcome screen. Deducing from this, it looks like the UI is the culprit again.

7

It brings me no joy to report the first new version bug.

 

Steps to reproduce (so far) on Win 7

1: Click the gadget (green bar) soon after bootup

2. Click Settings on top of the UI

3. Hgh disk activity can be observed, the Settings window does not appear

4. NIS becomes unresponsive,'locks'

 

Window 7 error reporting reports this:

 

Problem signature
Problem Event Name: AppHangB1
Application Name: ccsvchst.exe
Application Version: 10.1.0.37
Application Timestamp: 4cec5876
Hang Signature: 21d1
Hang Type: 0
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1050
Additional Hang Signature 1: 21d192c034c77608924f9d7bbdfb0ea2
Additional Hang Signature 2: 7949
Additional Hang Signature 3: 79499b1d91692d244265ba4f2dc098a9
Additional Hang Signature 4: 21d1
Additional Hang Signature 5: 21d192c034c77608924f9d7bbdfb0ea2
Additional Hang Signature 6: 7949
Additional Hang Signature 7: 79499b1d91692d244265ba4f2dc098a9
Extra information about the problem
Bucket ID: 1552795722

Occurng after first post-update boot and a first reboot..