I have an HP 110-014 desktop computer that came with Windows 8 home. I upgraded Windows 8 to 8.1 then to 8.1 Enterprise edition. Unfortunately, I lost NIS 20.4.0.40 on my computer. Somehow, some way, the upgrade to 8.1 E, caused NIS to disappear. I couldn't find it at all. I searched in the APP section, I searched everywhere. I tried the Recovery Manager method to locate and reinstall NIS. That didn't work either.
Just to clarify, during the upgrade from Windows 8----8.1-----8.1 Enterprise, I never formatted the drive. It was ONLY upgrade. So, nothing should have been lost.
I get on the blower with HP tech support. I explain the situation to him and he takes control of my computer. He can't find NIS 20.4.0.40 either. So, he goes and downloads NIS 2014 trial program. Now, I wasted about a half hour on the CHAT line with this guy only to discover that he didn't do anything that I couldn't figure out myself.
At this point, I have NIS 2014 installed on this computer with a 30 day trial subscription. That is great but it doesn't answer my original question. WHY DID NIS 20.4.0.40 DISAPPEAR?