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Judy46 wrote:
I installed NIS 2008 on my Media Center pc and now Windows does not see a Sony mp3 player. Windows reports error code 41. Software is running, but can do nothing with player--not even charge it! Software is allowed in firewall. This has not been a problem before now. Anybody have a clue as to what happened?
Please check your Firewall Programs for this Product and let us know what it is it. You can access this through N.I.S. Options located in the Settings sub-heading in the N.I.S. tab.
Do you get an Error Messages from Norton? Please check: Third sub-heading in the N.I.S. tab > Activity Log.
Dieselman743 wrote:
Try upgrading to NIS 2009. Do a complete uninstall of NIS 2008 first.
To get the latest version of your product, please visit the Norton Update Center and select your current product and version. It will display the most current available update.
Floating_Red--No errors in log. Software for our players works like a charm--except for finding player. This part is definitely a Windows error Code 41.
Tony--is the Norton uninstaller the best way of doing a complete uninstall? This has worked for some, and others have had to do a manual uninstall. I'll give 2009 my best shot and see what happens.
Thanks to all for replies!
Hi Judy46,
Here is a recommended practice for installing NIS 2009:
Download and save the NIS 2009 package to your desktop.
Be sure you have a copy of your activation key from your 2008 product.
Unplug from the internet.
Uninstall NIS 2008 using Windows Add-Remove Programs.
You should be prompted for a restart - please do so.
After the restart, again using Windows Add-Remove Programs, uninstall Symantec Live Update and Symantec Live Update Notifier (if present); these are not required for NIS 2009.
Perform another restart and then defragment your hard drive.
Double click on the NIS 2009 package and the installation will begin.
To complete the installation, NIS 2009 will ask for a connection to the internet - it is safe to plug back in now.
The activation process should automatically recognize your activation key; if not, you can enter your key manually.
After NIS 2009 has installed, perform a manual "Run Live Update".
I managed to get 2009 installed. Activation code accepted. No joy. Windows still "can't find" either of the players. The software runs but the players can't be managed since their icons don't show up.
I found some Real Player files in "Intrusion Exclusions". Why would they be there?
Under "General Rules" the shared networks lines are greyed out. Why?
Network map says "wired network". My network is wireless, complete with router. Works very well.
Plugged my player in right after boot tonight. Device manager still shows that it loaded the driver fine, but could not find the hardware device. (Code 41) If you can explain this, I might have a chance to get it fixed. I don't know where to start at this point.
Thanks!
Judy46 wrote:I managed to get 2009 installed. Activation code accepted. No joy. Windows still "can't find" either of the players. The software runs but the players can't be managed since their icons don't show up.
I found some Real Player files in "Intrusion Exclusions". Why would they be there?
Under "General Rules" the shared networks lines are greyed out. Why?
Network map says "wired network". My network is wireless, complete with router. Works very well.
Plugged my player in right after boot tonight. Device manager still shows that it loaded the driver fine, but could not find the hardware device. (Code 41) If you can explain this, I might have a chance to get it fixed. I don't know where to start at this point.
Thanks!
Are you able to restore tyhe files from "intrusion exclusion"
I don't know what you mean by restore the files. I clicked on help and it said if I uncheck them, it meant that I didn't want Norton to monitor them anymore. I assumed that since the software runs well that they are still in place. My choices are to leave them checked or uncheck them. I will look into this further.
I had planned to use the 2008 version as one of the 3 pcs on my Vista. I don't know about the wisdom of this now. I only have eight days to decide. The Vista finds it and charges the player. So does XP Home. I guess I'm hoping for a miracle!
Thanks!
I installed NIS 2008 on my Media Center pc and now Windows does not see a Sony mp3 player. Windows reports error code 41. Software is running, but can do nothing with player–not even charge it! Software is allowed in firewall. This has not been a problem before now. Anybody have a clue as to what happened?
Judy46 wrote:I don't know what you mean by restore the files. I clicked on help and it said if I uncheck them, it meant that I didn't want Norton to monitor them anymore. I assumed that since the software runs well that they are still in place. My choices are to leave them checked or uncheck them. I will look into this further.
I had planned to use the 2008 version as one of the 3 pcs on my Vista. I don't know about the wisdom of this now. I only have eight days to decide. The Vista finds it and charges the player. So does XP Home. I guess I'm hoping for a miracle!
Thanks!
If that was the plan than you might consider a upgrade to v2009 first. It's better protection and much lighter
There are miracles after all. Reinstalled the driver for mine and it worked for both players. Followed your link and decided it couldn't hurt. They are now recognized.
My Vista is a notebook that works flawlessly. If I use the disk I have, it will install 2008. Have the difficulties with IE7 been addressed? I read posts that are horror stories to me. I don't want the Vista messed up in any way, shape or form.
Hi Judy46,
I'm glad things worked out for you! And great work on your part to fix the problem!
Which ever NIS you decide to install on your Vista notebook, I would advise that Vista Service Pack 1 be installed before Norton.
That procedure seems to avoid problems.
Even though there have been some posts here about problems with Vista and NIS 2009, that number pales in comparison to those who have had no problem and therefore have no reason to post here; although there have been a few who posted their success.
I wouldn't hesitate to use NIS 2009. If you are unsure about it, you could create a System Restore Point before installing NIS 2009. That would give you a point to return to in the rare event of any problems.
Best Wishes.
Try upgrading to NIS 2009. Do a complete uninstall of NIS 2008 first.