NIS 2009, LiveUpdate and Norton Add-on Pack Problem

Norton Security | Norton Internet Security
1

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So, today i launched LiveUpdate manually and i downloaded the update for Parental Control Url List..this update requires a restart of PC..so i did it...and i found the problem...always, when i lauch Liveupdate manualy....it download the same Parental control update and then requires a restart of PC...the same again, again and again...i restarted my pc many times and the same update is downloaded and restart pc is required again....where is the problem?

 

 

 

 

 

 

 

 

[edit: resized screen shots for thread formating.]

Message Edited by Allen_K on 09-17-2008 01:33 PM
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yes, from the product interface…

4

Have you installed Add on pack? If yes, download and install it and then run LiveUpdate.

 

If No, uninstall Add on pack and then try to reinstall it.

5

I am really sorry. If Yes, try uninstalling Add on pack and then reinstall it.

 

If No, download and install Add on pack

6

Hello

I have the same problem, I have Norton add-on pack installed, and every time i run liveupdate manually it wants to download the parentalcontroll update ( on my both computers), must be a error in the downloadpack.

Kind Regards

7

Do you receive any error messages or error codes while running LiveUpdate?

8

No error message at all, after download I get the answer to reboot the PC and after the reboot when I run liveupdate again the download is there again, and again and again.

Kind Regards

9

Hi

 

It seems you have explained the same as this problem,

 

http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=7653

 

Thanks

 

Quads 

10

Hello All,

 

We believe we've isolated the problem on this one. Please stand-by while we work through the distribution of this fix. I'll keep this thread updated.

 

Thanks,

 

Matt

11

good to hear :)

 

thanks for reaction, matt

12

Now its giving to me this error :

 

 

 

 

13

Hello

Now I also get the same answer "failed to complete".

Kind regards

14

Hey

When can one expect an answer on this issue.

Kind Regards

15

Hello All,

 

My apologies for the delay - we're still awaiting the schedule on the release to address this issue. I will keep this thread updated.

 

Thanks,

 

Matt

16

Thanks

Kind regards

17

When is the fix will appear.  I face the same problem as the other users.

18

I’m sorry we can’t give you more detailed information on the released date; we need to continue testing the updates to be sure they are error-free. I’m sure you can understand the importance of this type of testing. Thank you for your continued patience.

Message Edited by Tony_Weiss on 09-29-2008 07:02 PM

19

What you can do is uninstall the Add-on pack and wait for the update to appear.  What else is there to loose, the annoying unstall problem or parental control (which is only necessary if you have children).

20

How did you run LiveUpdate manually? You mean you ran LiveUpdate from the product interface?