NIS 2009 Thinks Windows Update Is A Trojan

Norton Security | Norton Internet Security
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Archana wrote:

Hi Golfjunky, Thanks for reporting this.  We are looking into it.

 

Could you please let me know what Operating System and Service Pack version you are using?

Message Edited by Archana on 09-09-2008 03:24 PM

Hi Archana.   I'm using XP Home/SP3.

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Hi golfjunky,

 

I have sent you an email with some specific questions regarding this issue. Please let me know the answers to these questions as soon as possible, so our team can further research the issue and work toward resolving the problem. Thanks!

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I think something was wrong with the update. Not only Norton is calling this a trojan. I tested it on another machine  tthere happens the same

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Tony_Weiss wrote:

Hi golfjunky,

 

I have sent you an email with some specific questions regarding this issue. Please let me know the answers to these questions as soon as possible, so our team can further research the issue and work toward resolving the problem. Thanks!

Hello Tony,

 

I received your e-mail and replied.   Thank you for taking the time to help.

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Stu wrote:
I think something was wrong with the update. Not only Norton is calling this a trojan. I tested it on another machine  tthere happens the same

Hi Stu,

 

I've sent you an email with some follow-up questions also. Please send me the answers when you get a chance. Thanks! 

2 Likes
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Hi Tony

 

Could you please resend the email?

I never received anything

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Thanks, I’ve resent the email. I’ve also sent it as a PM.

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I installed the new NIS 2009 today.  Today I also got a Windows Update notice.  I clicked ok to download, and NIS 2009 thought it was a trojan. The Windows Update never got downloaded. I uninstalled NIS 2009, and was able to download and install the update.

Why would NIS 2009 think a Windows Update was a trojan? How would I stop it from doing this?

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Tony_Weiss wrote:
Thanks, I've resent the email. I've also sent it as a PM.

Thanx Tony.

I just answered your PM

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It appears that this was only happening the the Beta builds of NIS 2009. Has anyone been able to reproduce this issue with the released version (Norton Internet Security 2009 16.0.0.125)? Thanks!

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I’ve had no problems with Windows Update on any of four machines, one of which was used for the beta test.

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Hi Golfjunky, Thanks for reporting this.  We are looking into it.

 

Could you please let me know what Operating System and Service Pack version you are using?

Message Edited by Archana on 09-09-2008 03:24 PM