NIS 2009 will not start -- error message -- "... uistub.exe .... path cannot be found"

Norton Security | Norton Internet Security
41

Sorry to hear that you are still in the same position.

 

One question - if you try to open from a "bad desktop shortcut" do you still get the uistub.exe instance in Task Manager?

 

I'll ask around and see if there are any other thoughts in your issue.

 

Hang in there.

42

Thanks Phil_D,

 

And yes each time I use a shortcut it creates and instance of "uistub.exe in the task manager under my name and each 176k.

 

Attempting to use "Process Monitor" but whoa..too much info even when trying to filter out noise.  Just trying to get a direction to start looking.

 

gjay

43

You do not seem to have answered my direct question:

 

Have you looked in Windows Explorer and traced from C: down through the tree until you arrive at the uiStub file and seen exactly what the real path is?

 

When I do this it comes out:

 

C:\Program Files\Norton Internet Security\Norton Internet Security\Engine\16.2.0.7\uiStub.exe

which matches the path in the desktop shortcut as it should.

 

My first NIS folder is actually to an empty folder:

 

C:\Program Files\Norton Internet Security\09\01

 

I seem to remember that at one time NIS left some files from a previus version when you updated, or it might be from a failed to completely remove.

 

So I suggest you trace your path to that uiStub file and then modify the existing path in your desktop icon, or as Stu suggested, modify the path -- there is nothing wrong with doing that and if the path is correct and desktop shortcut does not start NIS then you have a specific situation to be dealt with.

44

Hi gjay,

 

To aid in discussions on this issue, could you check what huwyngr mentioned:

 

"Have you looked in Windows Explorer and traced from C: down through the tree until you arrive at the uiStub file and seen exactly what the real path is?"

 

We'd like to confirm whether you have a single instance of "Norton Internet Security" in the path, or a double as huwyngr has.

 

Thanks.

45

Phil_d and huwyngr,

 

Sorry for not being direct, I thought I had answered that with post on 2-10-09 7:09pm.  But rather that was in reference to the shortcuts.

 

I have on several occations drilled down through windows explorer to double click directly on the exicutable, "uiStub.exe".

 

"C:\Program Files\Norton Internet Security\Engine\16.2.0.uiSube.exe"

 

This path is identical on all three systems.  My two desktops (working fine) and my laptop (with the path error).

 

Thanks again for sticking it out with me.

 

gjay

 

46

CORRECTION:

 

"C:\Program Files\Norton Internet Security\Engine\16.2.0.7\uiStub.exe"

 

gjay

47

Hey gjay,

 

Thanks for the clarification - it's a help.

48

Phil_d and huwyngr,

 

Have either of you ever come across:

 

Dell Embassy Trust Suite by Wave Systems


The Dell EMBASSY Trust Suite (ETS) is a catalog of Trusted Computing Group (TCG) enabled
applications.  Applications included in this package are EMBASSY Security Center with Dell
Preboot Manager, Document Manager, Private Information Manager, Secure Update, Security Wizards,
and Key Transfer Manager.

 

I was going through my Add/Remove programs and noticed it.  Its a security program the Dell included with my laptop.  I have never ran it nor intend to as we have around 600 Dell laptops at work that we could not get it to work nice with some of our company deisigned applications.  Does Symantec have any publications concerning "Embassy Suite" or "Wave Systems"?

 

When I first came across these posting I noted that on one occasion they mentioned having a Dell laptop.

 

Just a thought...

 

gjay

49

I know of it, but have not researched it heavily.

 

If I'm not mistaken, it is a higher level of security for logins and file encryption in case your computer is stolen.

 

I'll have to look into it more to see if there are any components that would interfere with Norton.

 

But thanks for mentioning it - every bit helps.

50

Any more thoughts these issues?  They seem related in the sense that the symptoms are nearly identical, although the error messages are slightly different.

51

Hi Cougfan,

 

Welcome back. I had previously recommended to you a protocol for checking for a threat. I will assume that ended up not being fruitful. If you browse to the folder identified in the shortcut "target" and physically double-clicking on uistub.exe, does the program launch?

 

Thanks,

 

Matt

52

Hey Cougfan,

 

I wanted to clarify my error  truely is "path does not exist".  My symptoms were "nearly" identical to the one at the biginning of this post at the time I was searching for a solution.

 

At the moment I am still working around the shortcut problem by launching it from the systray.

 

gjay

 

 

53

Thanks for the response.  I don't have any luck when I launch from the executable either.  Same "parameter" error.

 

I'm most puzzled by the fact that both install fine, and will launch from the shortcuts, until I restart (and presumably after it performs a live update).  Once it restarts, the error message starts to appear and the NSW icon vanishes from the systray.

54

Hi Cougfan,

 

This suggestion may be way out in left field, but it won't take too much time.

 

1) Create a System Restore Point.

 

2) Open the Norton interface > Miscellaneous Settings > Product Security > Turn off Norton Product Tamper Protection.

 

3) Run a Check Disk - tick only the "Automatically fix file system errors".

 

4) Be sure to enable Norton Product Tamper Protection when you are done with the Check Disk.

 

Let us know.