Hello,
I purchased NIS 2010 over the weekend. I installed the program on Monday onto my PC running Windows XP Home 32-bit SP3 with a RAID 0 configuration partitioned into C: and F: drives. I ran the LiveUpdate to make sure it was all up to date before I ran my first Full System Scan. It never made it through the scan. I got the Symantec Service Framework error message. I used the Norton Removal tool as recommended and reinstalled. I still could not complete a Full System Scan (FSS). I spent some time with the Technician remoting into my system, but I did not feel comfortable with him in my system when he was having trouble creating a bootlog.
I stayed up quite late last night running through some various settings, testing to see if the FSS would compete under any configuration. My results were this with version 17.1.0.19 :
Does Quick Scan complete on default settings? Yes
Does Full System Scan complete on default settings? No
Does custom scan of C: drive complete on default settings? Yes
Does custom scan of F: drive complete on default settings? Yes
Does FSS complete with LiveUpdate turned off? No
(I thought that maybe the pulse update was running while a scan was going.)
Does FSS complete with "Scan Performance Profiles" set to Full Scan? No
Does FSS complete with "Scan Performance Profiles" set to High Trust? No
Does FSS complete with "Scan Performance Profiles" set to Standard Trust? Yes
(Now my problem with this is, despite the scan completing without error, I have roughly 175,000 of my 375,000 files not being scanned.)
While I was watching the scans fail I tried to pay close attention to what what going on through Task Manager. Every time I got a failed test, my hard drive would be making consistent reading sounds, then get noisy like it was dumping cache or memory, and drop dead silent. At that point CPU activity would change from being high for ccSvcHst.exe and go to exactly 50% with svchost.exe. The amount of files scanned would stop, the error message pops, FSS becomes "Not Responding" and I have to end task followed by a restart of my PC because ccSvcHst.exe and nvsc32.exe under the SYSTEM user are all still there. In that state before I restart I can maneuver through my PC and open simple programs like notepad, but anything like a web browser doesn't open as it seems the PC is still waiting for Norton to finish doing something.
I am confident my system did not have any type of malware or virus on it prior to installation. I was using Spybot-Search and Destroy, Lavasoft's Ad-Aware, and Kaspersky Internet Security 2009. The reason I bought Norton was that my subscription was up for Kaspersky.
Does anyone out there have ideas as to what could be causing my issue? Also does anyone know of a way for me to identify what .dll file each of the svchost.exe processes are using, since task manager has about 4 or 5 entries for them. I am assuming that the one that takes up 50% of my CPU activity at the time of the fail is the the .dll file listed in error report for ccSvcHst.exe.
I hope I was able to get all the necessary information into this post, if not let me know.
Thanks.