I wanted to export the information I have stored in Identity Safe (Log-ins, Notes, etc.) in Norton Internet Security 2010 to a text file to use in a backup scheme outside of NIS.
There is currently no way to do this.
There is a Backup Identity Safe Data menu option in NIS, but it will only produce an encrypted file.
There is a utility that will run one time on an expired subscription, but it will not work with a current installation.
I was able (after *much* confusion and escalation) to get an analyst through a chat session to do a remote session that apparently ended up with his terminating my current subscription to NIS 2010, and me running the "C:\Program Files (x86)\Norton Internet Security\Engine\17.0.0.136\coExport.exe" utility, which generated a .csv file with all my Identity Safe data.
Related Posts:
http://community.norton.com/norton/board/message?board.id=nis_feedback&message.id=14032
http://community.norton.com/norton/board/message?board.id=nis_feedback&message.id=55652
Knowledge Base article:
http://service1.symantec.com/SUPPORT/nco.nsf/0/e5a44e06f97b3f89882572260060120f?OpenDocument&seg=hm&lg=en&ct=us
Chat link:
http://www.symantec.com/norton/support/contact/contact.jsp?pvid=cs
When I suggested that it might be a really good idea to add an article about this process in the Knowledge Base, the analyst simply replied "You said it."
Obviously, there would be security implications to the ability to export data from Identity Safe into clear text, but it seems highly reasonable that the end user would wish to be able to do this at any arbitrary time for backup or information security purposes, etc.
<rant mode> I'm curious how this could be automated if I were someone who performed systems administration tasks for a large organization. Or what I would think someone who makes recommendations for software purchases. Or a software developer who has some idea of what should be achievable in terms of usability. Perhaps Symantec is going the way of some other large software providers in deciding that it's okay to ignore the needs of developers, admins, and power users in their pursuit of what they think will satisfy the majority of users. Perhaps I'm starting to feel a little prickly about this stuff, which seems to be getting worse, rather than better. My efforts in administration, analysis, and development are certainly don't feel much more efficient than they were ten or fifteen years ago, largely due to the inefficiencies imposed by large software systems that can't easily be made to do what I need them to do. </rant mode>
HTH, Hal B.