NIS 2010 - internal program error 40028 in module 3040

I originally posted this in the thread relating to the NIS 2010 icon missing in the system tray but felt it is probably a separate issue.

 

I clicked on "Application Ratings" to bring up the "Norton Insight - Application Ratings" window.

I changed the drop down to select "Startup items" and click on a file named "nwiz.exe" which is a NVIDIA video card wizard utility.

 

I choose set the file to "User Trusted". It seemed to hang so I checked CPU usage with Windows Task Manager,

a ccsvchst.exe occurrence was using 50% of the CPU. I right-clicked "Norton Insight -Application Ratings" in the Windows Task Bar and clicked "Close". The window closed and then the NIS icon disappeared from the system tray.

 

I had to reboot twice to get NIS to startup properly.

 

Each time I repeat  those steps to check the application rating of the nwiz.exe program -- ccsvchst.exe grabs 50% of CPU and the Application Ratings window is hung up.

 

After closing the Application Ratings window from the Task Bar, the CPU utilization returns to normal and a few seconds later the NIS icon disappears from the system tray.

 

When I clicked the "Cards & Logins" dropdown in the IE8 Norton toolbar and then selected "Manage" and then "Settings", a window popped up with the following info and steps on how to Restart, Save the Product Key and download the Norton Removal tool...

 

Error: "3040,40028" after I install my Norton 2010 product

DocID: 20090916222227EN

 

After rebooting and checking the NIS History log, I find  this error:

 

"Norton Internet Security has encountered an internal program error"

Error ID 40028

Module ID 3040

Error Code 0x80010108