A week ago my girlfriend downloaded a codec pack because she tried to play a video that told her to open it in Windows Media Player (which of course opened an IE window to some site that installed some malware on my computer). That installed a temporary file called b.exe or b.(some extension), and my computer started acting slow and not working properly.
I tried to run spybot, but apparently i had no privledges, which doesn make sense and has never happened before. I figured it had been corrupted, so i uninstalled it. I selected the option to uninstall it completely, restarted my computer, and i was still getting messages from it telling me b.(extension) was trying to update the registry.
I uninstalled it again and restarted my computer, only for the next 8 times i tried windows wouldnt even start. It would get to my desktop and immediately say "Windows has found an error and will restart now". It was not until i had restarted so many times that Windows had to open in repair mode that i actually got windows to open succesfully.
Even after i got rid of the b file, i still have something called msa.exe on my computer and it runs on startup. I couldnt even find the process in msconfig to tell it not to run on start. To my understand, msa.exe is a version of msAntivirus, though none of the fixes i found for that seem to apply in my case.
At this point i decided to get NIS 2010. It was obvious that i had a virus, so i spent the money, installed it, and immediately tried to run a complete can. The complete scan found some tracker cookies and even found (and supposedly removed) msa.exe, but about half way through the scan it crashed. After that point i couldnt open it at all. I tried uninstalling it, then running it again and the same thing happened.
Now whenever i try to open it im taken straight to Norton One Click Support, which repeatedly throws the error "hsie2010.exe has stopped working" about 10 times, then it crashed. When i try to scan a folder by right clicking on it and selecting scan, a process is created but it never seems to be doing any work. I cant even scan from the command prompt.
Does anyone have any idea what i need to do to get red of this problem? At this point NIS is getting abused by msa (or whatever else it is).
Thanks