NIS 2011 Hotfix Didn't Work for All Users

Norton Security | Norton Internet Security
1

I installed the NIS 2011 Hotfix on my main machine.  Worked fine.  I tried to install the Hotfix on the family laptop, and it worked just fine for me (the user who installed the Hotfix).  However, everyone else that has a user account on the machine is not able to use the Norton Toolbar.  It is still disabled, as it was with the old one.

 

I can't uninstall the Hotfix.  And I can't reinstall the Hotfix (it says it is already installed).

 

What happened?

 

wxmanunr

2

Hi,

 

I think I'm in the same position. I have four user accounts and after updating to Firefox 4.0 I started it  up in my main

account but not the others.

 

After configuring FF 4 to my liking (in this one account only) I applied the hotfix and everything appears to be working

but the other accounts in which I did not start FF 4 prior to the hotfix do not work - I get the "Not compatile with FF 4"

message.

 

Any (simple, easy) solutions out there? I'd prefer not to have to unistall and reinstall anything.

 

Thanks,

Phillip

 

3

Seems the problem rests with FF4 not being initialized, particularly for different user accounts on the same machine, prior to the application of the hotfix. Could Symantec/Norton have anticipated this? In any event, can the hotfix be uninstalled? Disabled so that FF4 can be reinstalled after an uninstall? Via downloadable mini-hotfix to uninstall the FF hotfix? Otherwise, it’s an arduous task of removing , reinstalling and updating Norton just to get back to the point of updating FF4.

4

 

neigh-ho-ma wrote:
Seems the problem rests with FF4 not being initialized, particularly for different user accounts on the same machine, prior to the application of the hotfix.

I have read that Mozilla recommends launching Thunderbird after a reinstall prior to restoring a backed up profile.  This is necessary in order to create the registry.dat file before the profile is restored.  Perhaps something similar is going on here where a necessary configuration file in the profile needs to be created by launching the program prior to installing the Hotfix.  If this is the case, it would explain a lot of the issues being seen and why some of the suggested fixes are working and others aren't.

 

5

 

Phillipp, I do believe you may be correct.  That is exactly what I did.  I 1) installed Firefox 4, ran 2) Norton Update, 3) started Firefox with my user account, and then 4) applied the hotfix from my user account.  I did not "initialize" Firefox 4 on the other accounts.
If the other accounts need to be initialized, the hotfix instructions need to be updated.  It might even save Norton a lot of time responding to complaints.
wxmanunr

 

6

I completely uninstalled Firefox 4.0 and then reinstalled it.  Magically, the toolbar showed up on each account.  This is interesting because I deleted everything on the laptop that had Mozilla and Firefox in it after uninstalling.  I wonder how NIS magically hooks into Firefox?

 

Anyway, that is the solution.

 

wxmanunr