Hello,
When I try to add a site to 'Identity Safe' the system says that the submitted user-name already exists for this site.
Even though this site isn't added yet.
Any ideas how to fix this?
Greetings Nees
Nees wrote:Hello,
When I try to add a site to 'Identity Safe' the system says that the submitted user-name already exists for this site.
Even though this site isn't added yet.
Any ideas how to fix this?
Greetings Nees
Welcome,
Sounds like anotheer user has visited that site before you arrived and they were bold enough to use the username you had planned to use. Hopefully you have a backup plan which will allow you to select a different username and password that are acceptable to the site. Identity safe will store anything that the site will accept.
Hope this helps
dickevans wrote:
Welcome,
Sounds like anotheer user has visited that site before you arrived and they were bold enough to use the username you had planned to use. Hopefully you have a backup plan which will allow you to select a different username and password that are acceptable to the site. Identity safe will store anything that the site will accept.
Hope this helps
Dick
Win7x64 SP1 current
This is certainly not the case.
I'm the only one who can login to this site with this username.
Since this site has not been added to 'Identity Safe' with this username I'm puzzled how this can be.
Nees
Hi
Goto the Identity safe settings->Edit Logins->Check if the site is already added there. If it is there then delete it and try to create a new one now.
SUBASH_PRABU wrote:Hi
Goto the Identity safe settings->Edit Logins->Check if the site is already added there. If it is there then delete it and try to create a new one now.
Already done that.
The site isn't added there either.
Nees
Hi
Just wanted to get a clear view: Are You getting the message while trying to add the site in the Identity safe or while trying to log in to the website the website is prompting you that already an user logged in with the username or the username is already in use?
SUBASH_PRABU wrote:Hi
Just wanted to get a clear view: Are You getting the message while trying to add the site in the Identity safe or while trying to log in to the website the website is prompting you that already an user logged in with the username or the username is already in use?
No problem.
When I visite the site 'Identity Safe' doesn't respons.
When I manually trying to add the site, it says that the submitted user-name already exists for this site.
So it says the username is already in use.
Nees
Hi
Can you provide us the URL of that website?
In which Browser ID-safe is not autofilling?
Did you tried using other browsers that are supported by ID safe?
What is the Product version of NIS? (Support->About->Version 19.x.x.x)
SUBASH_PRABU wrote:Hi
Can you provide us the URL of that website?
In which Browser ID-safe is not autofilling?
Did you tried using other browsers that are supported by ID safe?
What is the Product version of NIS? (Support->About->Version 19.x.x.x)
The URL: http://homedir.aventus.nl
Both Internet Explorer 9 and Firefox 10 are not responding on this site.
Tried IE 9 in compatibility-mode aswell.
Product version NIS: 9.5.0.145
Nees
Nees
Nees wrote:
SUBASH_PRABU wrote:Hi
Can you provide us the URL of that website?
In which Browser ID-safe is not autofilling?
Did you tried using other browsers that are supported by ID safe?
What is the Product version of NIS? (Support->About->Version 19.x.x.x)
The URL: http://homedir.aventus.nlBoth Internet Explorer 9 and Firefox 10 are not responding on this site.
Tried IE 9 in compatibility-mode aswell.
Product version NIS: 9.5.0.145
Nees
Nees
Nees,
Maybe my English isn't too good. I am not questioning you or the security of your computer. I am only suggesting that some other person, it could even have been me, has logged in to that site and created an account using the same name you are trying to use. I've had this happen several times and had to generate a variation of my usual username to create the account. It happens more often when you request an account and the site admin assigns usernames based on last names, I'm evans1xx on a site that I visit regularly.
Hi Nees,
Just browse to that site in any of your browser's once and once the page is loaded completely, from toolbar just goto Identity Safe drop down and check "Fill login fields" option appears there. This would confirm that the login is already saved in the vault. By the way, the URL which you shared is a kind of page which identity safe won't support for filling, reason being it prompts for the authentication even before the page gets loaded.
Regards,
Prasanna
Nees wrote:
The URL: http://homedir.aventus.nlBoth Internet Explorer 9 and Firefox 10 are not responding on this site.
Tried IE 9 in compatibility-mode aswell.
Product version NIS: 9.5.0.145
Just in case it puzzles anyone I suspect that's a typo for 19.5.0.145 which is the current version ....
huwyngr wrote:
Nees wrote:
The URL: http://homedir.aventus.nlBoth Internet Explorer 9 and Firefox 10 are not responding on this site.
Tried IE 9 in compatibility-mode aswell.
Product version NIS: 9.5.0.145
Just in case it puzzles anyone I suspect that's a typo for 19.5.0.145 which is the current version ....
Yeah, version is 19.5.0.145
prasanna_a wrote:Hi Nees,
Just browse to that site in any of your browser's once and once the page is loaded completely, from toolbar just goto Identity Safe drop down and check "Fill login fields" option appears there. This would confirm that the login is already saved in the vault. By the way, the URL which you shared is a kind of page which identity safe won't support for filling, reason being it prompts for the authentication even before the page gets loaded.
Regards,
Prasanna
Hi Prasanna,
I don't have the option "Fill login fields".
In another topic I read that this will be available only if you saved a login before.
I've got multiple login saved.
Nees
Can Anyone else shred a light on this?
Nees
Hi Nees,
Once you got multiple login, click on "fill login" from infobar and see which login is filling on that page and right click on particular login-> select Edit login(this will navigate to edit logins window to see saved login for that site)
Attached screenshot for reference
Hope this helps,
Thanks,
Senthil
senthilkumar wrote:Hi Nees,
Once you got multiple login, click on "fill login" from infobar and see which login is filling on that page and right click on particular login-> select Edit login(this will navigate to edit logins window to see saved login for that site)
Hope this helps,
Thanks,
Senthil
Thnx for the info Senthil, but I don't get the "fill login" infobar on that particular site.
I don't have a right-click either. Is this maybe the difference between NIS 2011 and NIS 2012?
But I think I figured it out.
The URL: http://homedir.aventus.nl has a seperate login window. Thats's why the bar doesn't pop up, I think.
Greetings Nees
Windows 7, NIS 2012
When you see a person without a smile, give him one off yours.
Hi Nees,
I pointed out that in my previous post, and that is the reason I asked you if you have used Identity safe before for this page.
Regards,
Prasanna