When clicked, it reads "the product is inactive".Also, "Unavailable. Browser restart needed" This is in the Norton toolbar. When I click on the 'product inactive' dropdown, it reads "Identity Safe is locked down. . . etc'" It offers a FIX or CANCEL button. Pressing FIX does nothing! I have deactivated the item both in NIS 2012 and reactivated with no result. I have uninstalled IE9 and reinstalled it. It is the 32 bit version running on a 64 bit machine (windows 7 professional). Everything was working this morning until updates.I can still access the file but it is inactive in IE9.