NIS 2012 problem after update 19.5.0.145

I just received the update for NIS 2012 from 19.2.0*** to 19.5.0.145. I've already run into 1 issues with it. I clicked on Settings to verify that none of my settings changed after the update.in the Network> either Network Security Settings or the Smart Firewall settings, when I checked one of the Configure buttons in one of those 2 areas, Windows 7 reported that something in NIS 2012 stopped working. 

Please watch this video http://www.screenr.com/htis

Log:

Problem Event Name: APPCRASH
Application Name: ccSvcHst.exe
Application Version: 11.2.0.9
Application Timestamp: 4ed5768a
Fault Module Name: SYMHTML.DLL
Fault Module Version: 6.5.0.23
Fault Module Timestamp: 4ee5934c
Exception Code: c0000005
Exception Offset: 0012911d
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1066
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflp

 

 

 

 Then have a notification 



 

Log

Norton Internet Security
19.5.0.145
Error: 8504, 104
Windows 7 Ultimate
7600.16385.x86fre.win7_rtm.090713-1255
Norton Autofix Results: 0 item(s)

 

Hi,

 

I tried all of the options there, and on my machine it is not happening.

Please try this out: Rmove the program with the Norton Removal Tool, and then reinstall it.

1. If you use the feature, please backup your Identity Safe data
2. Download latest Norton Internet Security installer from here (this is the English one, for other languages please go to the Norton Update Center and select manual product selectoion + change the language on the site's top: www.norton.com/nuc )
3. Download Norton Removal Tool: www.norton.com/nrt
4. Disconnect from internet
5. Remove Norton Internet Security from Start Menu or from Control Panel -> Add or Remove programs
6. Reboot
7. Run the Norton Removal Tool, reboot (repeat it 2-3 times)
8. Install Norton Internet Security 2012 with the previously downloaded installer
9. Reconnect to the internet
10. Activate it with your old serial
11. Run Live Update until you get no new updates
12. Restore your Identity Safe data

You can check how the Norton Removal Tool works in this video.


Let us know the results.

I just received the update for NIS 2012 from 19.2.0*** to 19.5.0.145. I've already run into 1 issues with it. I clicked on Settings to verify that none of my settings changed after the update.in the Network> either Network Security Settings or the Smart Firewall settings, when I checked one of the Configure buttons in one of those 2 areas, Windows 7 reported that something in NIS 2012 stopped working. 

Please watch this video http://www.screenr.com/htis

Log:

Problem Event Name: APPCRASH
Application Name: ccSvcHst.exe
Application Version: 11.2.0.9
Application Timestamp: 4ed5768a
Fault Module Name: SYMHTML.DLL
Fault Module Version: 6.5.0.23
Fault Module Timestamp: 4ee5934c
Exception Code: c0000005
Exception Offset: 0012911d
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1066
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflp

 

 

 

 Then have a notification 



 

Log

Norton Internet Security
19.5.0.145
Error: 8504, 104
Windows 7 Ultimate
7600.16385.x86fre.win7_rtm.090713-1255
Norton Autofix Results: 0 item(s)

 

Moving to a thread of its own.