After recovering from a crash, my NIS 2012 won't start either from the Start Menu or from my desktop icon (the NIS icon no longer appears on the taskbar). Apparently, NIS is still protecting against viruses, but I can't bring up the program on the screen. In addition, the Norton Toolbar no longer appears in Firefox 11.0.
I tried running Add/Remove programs, hoping to find a repair function. When I ran it, I got the following error message:
"Uninstaller Error
An error occurred while trying to remove Norton Internet Security. It may already have been unstalled. Would you like to remove Norton Internet Security from the Add or Remove programs list?"
The machine is running XP SP3. The four other computers in my network are running NIS without problems.
Can anyone help?
Thanks,
Burt