Do yourself a favor if you ever have trouble with a Norton product and just uninstall it and purchase a legitimate product. I just spent 12 hours with Norton tech support because NIS 1013 was causing my computer to crash. After multiple installs and uninstalls, I was upgraded to a case manager. After many more hours of him deleting files helter skelter, Norton finally worked but now I find many other programs don't. The tech caused Adobe Acrobat to stop working, Outlook has problems and my Carbonite online backup is missing. He deleted so many files that he admitted to me he did not know what was wrong. I will never buy another Norton product as I had this same problem last year. Norton products and tech support are both unacceptable.