Upgraded to latest NIS (via Check for new update) - install went fine - rebooted and all was fine. Ran LiveUpdate. Had apparent mail problem (that was not related to Norton) and during diagnosis, I disabled Smart Firewall. After I clicked OK on the 15 minute timer for the firewall to remain off, recieved a popup stating "Norton Internet Security has stopped working. A problem caused the program to stop working... Close the program"
Event Viewer shows:
Faulting application name: NIS.exe, version: 12.11.2.6, time stamp: 0x5306df3b
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x2564
Faulting application start time: 0x01cf60015f554e03
Faulting application path: C:\Program Files (x86)\Norton Internet Security\Engine\21.2.0.38\NIS.exe
Faulting module path: unknown
Report Id: b086d657-cbf4-11e3-8160-005056c00008
The same now happens with LiveUpdate. The original LiveUpdate applied four items and a patch.
I can access all settings, can run Quick Scan - just can't LiveUpdate, Disable A/V, or Disable FW
Once I have three failures, Norton will not restart and the only way to restart appears to be a reboot.
Anyone seen this one?