I had a incident in which I had log on to a secure website on Friday, January 2, 3:52 pm and my screen flickered and changed font size. I had two new shortcuts on my desktop, Best BDSM P0rn and Gay Fetish Sex, sites that I did not visit. I have Norton Internet Security 2009, latest version 16.2.0.7, When I try to use the One click Support or run live update, I am told that the computer is unable to connect to the Live Update Server, or Norton Internet Security has detected a problem with my network connection. I have verified that I am able to connect to the network and our wireless network is intact and running. Any manual entry to Norton or Symantec websites is denied due to no network connection. Any other site is ok.
I had purchased the 2009 Internet Security online, I cannot reload the program because I cannot access your site. Any help would be greatly appreciated.