I'm experiencing some problems with Identity safe.
AFter doing a factory restoral, my off-site back-up began restoring my files. In the process, I re-installed NIS. For some reason, after that, to open my vault I have to log-in to my Norton account then log-in to my vault. Never had to do that before.
Everything was working ok until a while ago (around 3 P.M. PST).
Whenever I open a web site that needs an ID/password, NIS does nothing even though my vault is open. In addition, at the top part of my browser I get the indication shown in the attachment 1. If I click on that log-in, nothing happens. If I click on Vault, what I get is shown in attachment 2. If I enter a name and click search, nothing happens.
Any help appreciated telling me: 1. why do I have to log-in to my Norton acct to open my vault. 2. What is the deal with the bar asking me to log-in to my Norton acct. 3. why doesn't my normal vault open when I click on it.