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I would recommend reviewing the following thread for information regarding Windows Vista SP1 compatibility:
http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=967
You may also want to check out the "Solution" for this issue, which you can jump to by clicking the "Go To Solution" link in the first post of the thread.
Thanks for the info Tony. However, I don't understand why solutions would have to be this difficult. I firmly believe that people pay a premium price for Norton products and hopefully this solution shall be automatically given to customers once a solution has been determined.
With the info I read in the other thread, some users mentioned missing devices. Now I know who the culprit is when my DVD drive suddenly went hiding. I kept cursing at Dell for providing inferior hardware. Only to realize its all software related.
I'm actually holding up on finding peace of mind for problems related to NIS. I was hoping to get an answer from your techreps regarding extension of the subscription since I was experiencing problems and I wasn't using NIS on my laptop. If I don't get any feedback on this matter I actually have proof that it was admitted NIS is having problems in Vista. But since NIS is being sold as compatible with Vista, then Norton should go out of its way to inform its customers certain fixes for potential problems they may encounter.
If this is the solution to the incompatibility issue, then the tech reps should've asked me to do this rather than informing me that "its not a problem of NIS but of Vista". I suppose people would see that primarily the O/S is chosen before the antivirus software. But his reply was actually the other way around. Priority should be with the O/S since NIS is being sold as O/S compatible software.
Hope someone from Norton will find a remedy to this issue of passive customer service.
It might be in the link posted above, but have you downloaded the latest version of NIS 2008 from the Symantec site? Having no critical issues here on two Vista boxes (one 32 bit Home Premium, one 64 bit Ultimate).
I apologize if the solution seems confusing or difficult. Judging from the response you received from our Customer Support team, it seems that we were working to find a solution to the problems with Vista sp1 and XP sp3.
If you read the thread and the Knowledge Base article on this issue, I think it's clear that Symantec has done an exceptional job in correcting an issue caused by the upgrade to Windows XP sp3 and Windows Vista sp1. For customers who plan to upgrade at a later date, the fix is already included in the LiveUpdate downloads. For customers who are having the problem with their current upgrade, a fix tool has been created to resolve the problem. From the posts to the same thread, and also other technical forums, it's clear that the problem is not isolated to Norton products.
Again, I am sorry that you feel the resolution of this issue was unsatisfactory. If you have any recommendations as to how we could improve the process, we would appreciate the feedback. Thank you.
Hi Country Guy, yup I downloaded the most current version and tried the solution on the link above. Thing is when I run SymRegFix.exe it says that there are no invalid registry keys. I actually gave NIS another go and uninstalled AV*. Now I'm back to my problem of not being able to properly communicate with other PCs on the network at work. I am desperately attempting to make NIS work on my system for my peace of mind. How I envy your situation that you got 2 PCs running on Vista. Sigh...
Hi Tony, again thanks for the help. But the problem keeps on coming back when NIS is installed. I gave up on the online chat already since all I get from them are vague solutions. My number one recommendation: keep your tech people informed by solutions on this forum. Since you asked me to try the solution on the link, I'm wondering why they didn't go through that process. anyway, since it doesn't work, I'm left to go back to AVG. You think I can email anyone that can at least send me an email letting me know when they find a solution to the problem? I understand Vista has numerous problems but if a free antivirus works on Vista, then a premium product like NIS should work similar, if not better than the free program.
Thanks
lgop,
Looking at the thread, I don't think that we've ever really defined what your ultimate problem is. You indicate that the machine with Norton Internet Security goes "blind" and doesn't proper work on the network. What exactly do you mean by this? Can you browse the web from that machine? Can other machines on the network see your machine? Since you indicate accessing machines on the network at work, are you using some VPN software and if so what is it? Are you able to access the currently inaccessible machine by specifying their IP address instead of their name? When trying to communicate with those machines, is this via HTTP, FTP or Windows File Sharing?
I'm sorry about the long list of questions but hopefully they can help narrow down the issue more quickly.