NIS Often Won't Load in Sys Tray on Start (Again)

A while ago I posted about this problem on 2012, and someone replied that I should just activate it through the Start/Programs menu. That worked for a while.

 

But now, with 2013, NIS only loads about 1/2 the time. And, the Start/Programs thing doesn't work anymore.

 

Currently "ccsvchst.exe System" is loaded in Task Manager on Start. But there is usually another one next to it -- "ccsvchst.exe Toshiba" -- there too, when things are "normal."

 

Someone last time ventured that the "Toshiba" one was the GUI, and the "System" one was the actual NIS Engine -- so I was protected even thought it didn't show-up in the Sys Tray. Still....makes me nervous. And...I can't do LUs after "Stand-by" or "Hibernate." Need the GUI for that.

 

Is there any way to fix this "Not (fully) Load" issue?  -- that is, w/o having to do an uninstall/NRT thing?

 

If can't  fix the "Not Load," can someone tell me a way to manually execute the "ccsvchst.exe Toshiba" (GUI?) program. I can't find it. Is there a way to get the full path name so I can do a Start/Run command and get the NIS icon into the Sys Tray?

 

Tks for any help.

 

Hi,

Is that one of the laptops that has the 'fast load/fast boot' feature? If so, try things with that feature turned off/disabled.

Thanks

Try changing your Boot Time Protection to Aggressive.

Hi Robby

Just a suggestion to try setting boot time to aggressive and then restart the computer.

The latest version is currently 21.0.1.3 and if an over the top installation is performed then the settings and local vault remain but I haven’t red anything about ghost or have I yet read anything about the latest version have the taskbar icon dropping out.  To check about ghost, try live chat on the keyboard it’s free, with a Norton representative on the link below.  Vary the times of day you try, as it’s difficult to know when they are busy. 

 

https://support.norton.com/sp/en/us/home/current/contact?directChat=on&entsrc=redirect_pubweb

 

 

ATB

 

intesec

 

Tks for replies.

_________________

 

Dick, I seriously doubt that an old warhorse like this 2004 laptop has "fast load/fast boot." If it does I have no idea where to look for that feature on it. Any clues? Also, NIS often loads fine, no problems. So...why would it vary from one start-up to the next, if that fast load feature was a problem, and always on?
_________________

 

Krusty13, I checked and it was already set to "Aggressive."  Must be the default on install, b/c I didn't set it that way. I'm not that smart. <G>

_________________

 

And intesec -- No, GHOST does fine. It nearly always shows up OK in the Sys Tray. Once-in-a-while not, but generally OK. And, it does execute from Start/Programs if a problem in loading to the Sys Tray.

_________________

 

But, can anyone answer the question of how do I find the location (on my HDD) of "ccsvchst.exe  Toshiba" (as listed in Task Manager)?  If so, maybe I can execute the NIS GUI from Start/Run.

 

 

Tks all, for the help.


Robby wrote:

But, can anyone answer the question of how do I find the location (on my HDD) of "ccsvchst.exe  Toshiba" (as listed in Task Manager)?  If so, maybe I can execute the NIS GUI from Start/Run.

 

 

Tks all, for the help.


Hi Robby,

 

Open Task Manager,  go to the Processes Tab, locate the  "ccsvchst.exe  Toshiba" and right click on it.  You should be able to select  Open File Location and it will take you to the location of that ccsvchst.exe.  I do not believ that will assist you other than finding the location of that particular process.

 

I see you are using XP  - and it has many moons since I used XP, but here is the location ( in Windows 7) of the .exe you need to run.

 

"C:\Program Files (x86)\Norton Internet Security\Engine64\21.0.1.3\uiStub.exe"

 

I guess you could always search for the 21.0.1.3/uiStub.exe

 

Hi yank. Good to hear from you.

 

With your suggestions, I was able to locate the uistub.exe GUI (though can't get to that from XP's Task Mgr/right click). I found it in Program Files/Norton Internet Security/Engine. And, sure enough, if you execute it (double click), that brings up the GUI -- but that's for today, when it loaded in Start to begin with.

 

Yet, when I had this problem of no-load in the Sys Tray in the past, I tired *every* executable file in that NIS Engine folder and got zip. It seems that if it doesn't load on Start, nothing will execute it. So, I'm back to restarting as the "easiest" solution.

 

As I mentioned, it worked fine today, on Start. So...guess I'll just have to live with the annoyance of it sometimes not working.

 

Appreciate your efforts here.

 

Just curious Robby, when it would not start, have you ever checked your services to see if your NIS service started, or perhaps if there were an entry in the Events Log. You could check older dates in this area.

Yes I am grabbing at straws now - thinking perhaps the service may not start at times???


yank wrote:
Just curious Robby, when it would not start, have you ever checked your services to see if your NIS service started, or perhaps if there were an entry in the Events Log. You could check older dates in this area.

Yes I am grabbing at straws now - thinking perhaps the service may not start at times????

Yank, I have not done any checking on the System Logs to see if the NIS service starts. If it doesn't at times, I wouldn't know what to do about that anyway. I'd have a tendency to think "malware," since I've had a lot of trouble over the years with such things. But...why would it only do it (fail to load) sporadically?

 

I'm like you, just grasping at straws. Maybe it'll fix itself?? <G>

 


Robby wrote:

yank wrote:
Just curious Robby, when it would not start, have you ever checked your services to see if your NIS service started, or perhaps if there were an entry in the Events Log. You could check older dates in this area.

Yes I am grabbing at straws now - thinking perhaps the service may not start at times????

Yank, I have not done any checking on the System Logs to see if the NIS service starts. If it doesn't at times, I wouldn't know what to do about that anyway. I'd have a tendency to think "malware," since I've had a lot of trouble over the years with such things. But...why would it only do it (fail to load) sporadically?

 

I'm like you, just grasping at straws. Maybe it'll fix itself?? <G>

 


 

Hi, Robbie.  The usual reason for the GUI not loading is a "deadly embrace" at startup.  And yes, if you get one of those at startup, you can click on the uiStub until you're blue in the face - nothing will happen because the "hooks" between the GUI and the Engine have been destroyed by the clash between the GUI and "some other program" at startup.

 

 

There are a few things you can try:

 

1. Update your Video Drivers.  There have been several situations where this has been the "magic bullet".  What is happening is the System Tray app for the Video Driver Control Panel and the System Tray app for NIS are colliding with each other on startup.  This happens with older Video Driver Control Panel apps that don't have the brains to ensure that they "get along" with the newer versions of the NIS GUI.

 

2. Other programs can also be the cause of this.  The most notorious are Creative Labs Sound Card Drivers.  Again, the "magic bullet" is driver updates for the Sound Card drivers that understand how to "get along" with NIS.

 

3. Using a file called "msconfig.exe", you can selectively enable/disable each item that automatically loads at startup.  Try disabling each item in the list - one at a time - and see if disabling one of them solves the intermittent problem with NIS.  If so, you now know who to check with regarding an update that will allow NIS and that program to cross-cooperate.

 

4. It is possible that Symantec will become aware of the problem you are having - and modify NIS to mitigate the problem with whatever is causing the deadly embrace.  However, if you want to get this fixed more quickly than just waiting for Symantec to react (which they may or may not do) - actively finding what "the other piece of the puzzle" is - and seeing if updating that will solve the problem - will get you back to normal more quickly.

 

 

Hope this helps.

 

 

Tks twixt. Good info. But...it's just easier to do a restart. Happened again this morning on start-up. Didn't happen yesterday. Can't quite understand why this problem should be so variable. If drivers, etc, are causing this issue, why not all the time?

 

Appreciate your help.

I had a similar problem with NIS icon missing from Sys Tray, and unable to start the GUI.

 

What worked for me was clearing all Windows Temp files, and clearing all the files in the Windows/Prefetch folder. These files help with quicker loading of programs, and can sometimes get corrupted. Restart your computer, and these files will be recreated. Your first reboot might take a little longer than usual because of this recreation.

 

Be sure you run Norton's LiveUpdate manually a few times, rebooting as necessary, until no updates are available.

 

 

 


peterweb wrote:

I had a similar problem with NIS icon missing from Sys Tray, and unable to start the GUI.

 

What worked for me was clearing all Windows Temp files, and clearing all the files in the Windows/Prefetch folder. These files help with quicker loading of programs, and can sometimes get corrupted. Restart your computer, and these files will be recreated. Your first reboot might take a little longer than usual because of this recreation.

 

Be sure you run Norton's LiveUpdate manually a few times, rebooting as necessary, until no updates are available.

 

 

 


Tks Peter,

 

Yes -- I'd forgotten you mentioned that on my previous run-in with this problem. I'll try it. But... no problems for last several days. Maybe it fixed itself? Has happened before. <G>

 

 


Robby wrote:

Tks twixt. Good info. But..It's just easier to do a restart. Happened again this morning on start-up. Didn't happen yesterday. Can't quite understand why this problem should be so variable. If drivers, etc, are causing this issue, why not all the time?

 

Appreciate your help.


 

Hi, Robby.  There is a concept known as a "race condition".  In a multitasking OS like Windows - this occurs when several things happen concurrently.  If, by circumstance, item "a" happens to occur before item "b" - all is well.  If, by circumstance, item "b" happens to occur before item "a" - things go wrong.  This is called a dependency.  Windows is full of them - they are normally handled automatically - and you don't even know they are occurring because they are handled correctly.

 

When a problem occurs as you describe - an "unhandled dependency" is occurring.

 

 

Regarding peterweb's solution:

 

One of the things Windows does is analyze the load-order at startup - and it tries to arrange things so the load-order works properly to create a "clean" startup.

 

The suggestion peterweb made regarding deleting the Prefetch cache - forces Windows to re-examine the load-order for all items at startup.  By deleting the Prefetch cache - you are forcing Windows to "take another kick at the can".

 

Sometimes - as peterweb said - this is the "magic bullet".  However, the Prefetch cache automatically manages itself as well - so it may have performed its own maintenance routines and sorted out the load-order-issue of its own accord.

 

Or, Symantec may have received reports about this (from you and others) through the automatic submission feature in NIS - and a Live Update may have been released to solve the problem.

 

 

There are may ways to skin this particular cat.  Thus, no way of really knowing which one was the true solution path.

 

If the problem recurs - you now have a better idea of why it happens.  Glad to hear things cleared up of their own accord.

 

 

Hope this helps your understanding.

Tks Twixt, very good explanation. Appreciate your "clarity." And things are still doing OK. But, if they go south again, I'll know where to look. Kind Regards,

 

Hi,

Is that one of the laptops that has the 'fast load/fast boot' feature? If so, try things with that feature turned off/disabled.

Thanks

Try changing your Boot Time Protection to Aggressive.

Hi Robby

Just a suggestion to try setting boot time to aggressive and then restart the computer.

The latest version is currently 21.0.1.3 and if an over the top installation is performed then the settings and local vault remain but I haven’t red anything about ghost or have I yet read anything about the latest version have the taskbar icon dropping out.  To check about ghost, try live chat on the keyboard it’s free, with a Norton representative on the link below.  Vary the times of day you try, as it’s difficult to know when they are busy. 

 

https://support.norton.com/sp/en/us/home/current/contact?directChat=on&entsrc=redirect_pubweb

 

 

ATB

 

intesec

 

Tks for replies.

_________________

 

Dick, I seriously doubt that an old warhorse like this 2004 laptop has "fast load/fast boot." If it does I have no idea where to look for that feature on it. Any clues? Also, NIS often loads fine, no problems. So...why would it vary from one start-up to the next, if that fast load feature was a problem, and always on?
_________________

 

Krusty13, I checked and it was already set to "Aggressive."  Must be the default on install, b/c I didn't set it that way. I'm not that smart. <G>

_________________

 

And intesec -- No, GHOST does fine. It nearly always shows up OK in the Sys Tray. Once-in-a-while not, but generally OK. And, it does execute from Start/Programs if a problem in loading to the Sys Tray.

_________________

 

But, can anyone answer the question of how do I find the location (on my HDD) of "ccsvchst.exe  Toshiba" (as listed in Task Manager)?  If so, maybe I can execute the NIS GUI from Start/Run.

 

 

Tks all, for the help.


Robby wrote:

But, can anyone answer the question of how do I find the location (on my HDD) of "ccsvchst.exe  Toshiba" (as listed in Task Manager)?  If so, maybe I can execute the NIS GUI from Start/Run.

 

 

Tks all, for the help.


Hi Robby,

 

Open Task Manager,  go to the Processes Tab, locate the  "ccsvchst.exe  Toshiba" and right click on it.  You should be able to select  Open File Location and it will take you to the location of that ccsvchst.exe.  I do not believ that will assist you other than finding the location of that particular process.

 

I see you are using XP  - and it has many moons since I used XP, but here is the location ( in Windows 7) of the .exe you need to run.

 

"C:\Program Files (x86)\Norton Internet Security\Engine64\21.0.1.3\uiStub.exe"

 

I guess you could always search for the 21.0.1.3/uiStub.exe