I am due to renew my NIS subscription shortly. Unfortunately, Symantec prices are too expensive. I can purchase a new NIS 2012 package for under $20.
Can I enter the new product activation key as the renewal code and extend my subscription another year? If that is acceptable, will the number of days extended be added from the current expiration date or from the date entered?
or, if I load the new software, will my current settings be used? Will the logon ID's be transfered to the new product?
There does seem to be discrepancies time to time on the website as Symantec may have a special offer without updating all of the applicable web pages. Differences in price have been noted before.
I'm not sure where to post this so that Symantec representatives will see it; if it's inappropriate for this forum, I apologize.
I have been a Norton user for a long time (actually from back when Peter Norton was with the company). I Love the new products (I came back to Norton with NIS 2009); they are robust, light on resources and quick.
My only issue is with the cost of renewal. If I renew my subscription through NIS, it costs roughly $49. I think you should offer an alternative. I just purchased a new version of NIS 2011 from Staples and with the rebate I get (from Symantec), it costs me $15.
Can't you offer a more reasonable renewal rate to your customers? I'd be happy to use the auto renewal option in the program if the rate were $15 to $20. But it makes no sense to do so when the renewal rate is much higher and I can get the software elsewhere for much less. I realize that many outlets use NIS a a "loss leader" to draw in customers, but a quick search of the Internet will show many places offering NIS for much less than the renewal rate. Are they all using NIS as a loss leader?
I'm not angry or upset; I'm just offering a suggestion to change the current system.
Tywin7 wrote: If that's the case, why is Dell selling pc cheaper than distributers or other computer stores.
1) Dell is not Symantec.
2) The Dell computers sold through retail outlets are generally customized for the retailer and have different configurations than are available from Dell Online, so that is comparing apples to oranges.
What I’m saying is that if Dell can do it Symantec can too. Also, if the do not want to undercut distributers, increase the initial sell price but lessen the price for renewals. Plus, it makes no sense. Symantec is selling the DOWNLOAD version of the product for about the same price of the CD version in stores when it first came out. Either one of the two things must be done. 1 Symantec reduces the price for the products or 2. Symantec start offering cd versions of their products.
Tywin7 wrote: What I'm saying is that if Dell can do it Symantec can too.
Who says Dell is doing it? Did you not read my previous post? You would be hard pressed to take the specs from a Retail Outlet Dell Computer and try to build it on the Dell website for less if it can even be built at all. Take a Dell model number from Best Buy for example and try to locate that model number on the Dell site.
Also, if the do not want to undercut distributers, increase the initial sell price but lessen the price for renewals.
Increase the intial sales price? That indeed would take care of the renewal problem as fewer people would want to pay more money for their security.
Either one of the two things must be done. 1 Symantec reduces the price for the products or 2. Symantec start offering cd versions of their products.
Must be done? Why? Now you are suggesting to reduce the price?
The fact is that Symantec has enjoyed great success in the field of computer security and has obviously made careful consideration of their business model.
There is no reason that any business should have to adopt the practices of another business.
It's always OK to ask questions here but in fact there is a Norton Ideas forum designed just for points like yours (and having the same key for netbook and standard versions ....).
But these Forums are for technical matters and price structures are commercial. Symantec's policy is to support its dealers and not to undercut them. The lower prices offered by stores from time to time are special offers of limited duration and some rebates have strings attached so that not everyone can benefit from them.
Symantec does put up special offers on its website from time to time and I've seen them offer NIS new for $10 less than a renewal or bundled with other software but in general if Symanec post a price on its website customers will expect that to be generally available. That is a major diffference between their on-line pricing policy and that of their dealers.
In fact Symantec are very tolerant here and you will find them not only letting us suggest that people look for a cheap store copy and use the KEY to renew an existing one but even suggesting it themselves! They are the people with names in red.
There is one nice thing that Symantec do for users and that is that if you are a licenced user of any one product -- say Norton Internet Security -- you can buy from them any other product at the update price which is usually about 25% off the list price. So if you want a copy of GHOST you can buy that from them as if you were upgrading from an earlier version .... and of course you can upgrade NIS / NAV / N360 to newer versions during your licence period at no additional cost.
What I’m saying is that there’s nothing “special” to justify the high prices. Symantec offer cd version? Nope! Symantec offer cheaper for renewal? Nope! There is added products? Nope! Its the same as those sold in stores. Regarding Dell, sometimes, I can get a config of higher specs than the store for cheaper price.
Symantec used to offer CD versions, but CD versions quickly get outdated since they are static and don't have the latest updates on them. Having a CD version will just increase the price of the product also, since you would then have to pay shipping and handling costs also and factor in the time it would take to get processed and mailed out to you.
With a d/led version, you can almost always get the latest version and there is really no time factor involved. However, I can see the use of having a CD version for those with slower net connections like the people still on 56k.
Your post was insightful and helpful to me. Sorry if I stirred up some folks as it was not my intent. I was just wondering. Now I have some information.
Since you will be adding a new key, its like starting a new program and it will erase any of your remaining days.
Actually you do not need to wait until the existing licence expires. If you want to effect the new licence key and add 365/6 days onto the remainder of the existing non trial licence, you need to call customer support who can do that for you. There is however, one advantage of NOT doing this. If you key may have been abused in the past, then adding days gives additional licence to the abusers, so entering a new key yourself, on or close to expiry ensures that you are once again in full control.
Thanks all for your replies. My version is 19.6.2.10. I will export my password file so hopefully, if I do lose them when I apply the new key I can re-import them.
I understand the concern about getting ripped off on purchasing a new key...I am trying to do background checking on the sites.
I have three in mind. Any experience with any of these?
Thanks all for your replies. My version is 19.6.2.10. I will export my password file so hopefully, if I do lose them when I apply the new key I can re-import them.
I understand the concern about getting ripped off on purchasing a new key...I am trying to do background checking on the sites.
I have three in mind. Any experience with any of these?
Check Amazon who had a 1 PC version the other day for $20 and a 3 PC version for under $25 ....
I would advise choosing to buy when Amazon indicates it is stocked in and delivered from their own warehouses and not handed on to a third party. You may find a mix of offers so read them carefully.
If you can't wait for delivery they even have Download offers where I undestand they email you the KEY ......
Don't install from a Disk if you buy that way since they are not updated and we can give you a link to download the most recent downloadble file available.
If you can't wait for delivery they even have Download offers where I undestand they email you the KEY ......
I bought NIS through Amazon as a download. They don't actually email you the key (I think for security reasons), but it is immediately provided in the Amazon - Your Account-->Your Games and Software Library section when you log into Amazon. In fact, I just logged into Amazon and the key is still retained there from my original purchase.
I originally downloaded the file from Amazon, but I didn't use it. I came to the Norton website and downloaded the then current NIS 2011 installation file and installed that version. When it asked for the key, I simply copy/pasted it into the field.
I am due to renew my NIS subscription shortly. Unfortunately, Symantec prices are too expensive. I can purchase a new NIS 2012 package for under $20.
Can I enter the new product activation key as the renewal code and extend my subscription another year? If that is acceptable, will the number of days extended be added from the current expiration date or from the date entered?
or, if I load the new software, will my current settings be used? Will the logon ID's be transfered to the new product?