It appears that the latest update to NIS which arrived yesterday has caused the system tray icon to vaporize.
Windows XP SP3
NIS 2010
Microsoft Security Center reports that NIS firewall and AV are running. Clicking on NIS in Programs does nothing at all.
I have searched back and incorporated suggested fixes proposed by a thread from last November. When I deleted the entried to the registry that had been suggested, the icon did reappear after rebooting. However on subsequent reboots it was gone again and even deleting those two entried had no effect.
Yesterday, the IE8 update was also installed.
This issue pertains only to my desktop. The notebook is operating normally.
This seems to be a problem with some people who have xp sp3. There are a couple of threads about this. Plankton's thread is about this same problem and he and Symantec are trying to figure out the solution to the problem. I know it's no consolation, but you aren't the only one who has this problem.
Restart the computer and run it 2-3 times, restart the computer each time after you run it. Download NIS 2010 again from the following link and install it:
On an update a few months ago my notebook got messed up. Its exasperating! All reviews show Norton to be the best, and I've used it for many years. I've also tried other IS software over the years and had similar issues.
I have a 3 PC license for NIS, and am using it on 2 PCs right now. I have plans to update the desktop from XP to Win 7 shortly. I suspect that the Win 7 installation will need a third license. If I uninstall and reinstall on the XP installation, will that eat up my third license?
I have sent you additional instructions via the community Private Messenger system, please look for the in the upper right hand corner of any community page.
I'm also suffering from this problem, and I'm getting frustrated uninstalling and re-installing NIS 2010 on my XP Pro SP3 box (which, in all ignorance, is the only thing I could think of doing without a real tech support solution posted anywhere),... when I recognize NIS 2010 has vaporized off the taskbar and none of the remaining NIS 2010 entries in Startup do anything. I didn't see it mentioned previously on this thread, but my indication NIS 2010 has gone away is I usually notice a new NIS 2010 icon on my desktop that does zero when I double-click it. NIS 2010 has now gone missing after the last two Windows Updates.
Thanks for working on this one. I really don't enjoy flying the big scary outside world without a parachute.
I've subscribed to this thread, so I'll try to keep an eye out for a speedy resolution.
I have sent you additional instructions via the community Private Messenger system, please look for the in the upper right hand corner of any community page.
I have also had the System Try Icon for NIS 2010 disappear. Trying to run the program from the Start Menu does nothing. Rebooting the computer has taken care of the problem but a week ago I had to reinstall NIS to fix the problem.
Only one of the PCs has not experienced this. Others have experienced it in various forms.
I believe it to be timing related with some relationship to processor speed and number of items in the start up. Disabling everything in the startup appears to clear the problem (as if the installation did not complete properly). However, for one system there are intermittent problems with NIS10 loading properly.
I also have to say that I am very dissappointed.
The current installed base of XP SP3 is quite substantial. It is hard to fathom how an SQA lab would fail to turn this up. Between this and SONAR2's lose cannon approach to software security, I am very dissappointed with NIS10. I regret not chosing to stay on NIS09.
Sorry, but I am really bugged that NIS is the only product I have whose architecture makes it impractical for me to decided when and if I update the executables. I read this forum daily and yet the time invest in no way allows me to avoid disaster. What's the point?
I have spent my whole evening mucking around with systems. One was so compromised that I am restoring an image from before this zero-day patch. And with the machine off the Internet, I am going to turn off automatic live update and pulse updates until someone figures this thing out before I let it call home to mama. I guess old protection is better than no protection.
I spent a lot of time playing around trying to isolate the problem before I was smart enough to check the forums. It seems the icon and access to NIS come available for me if I run msconfig and reboot. A subsequent reboot finds the icon gone again, but it is enough of a work-around to get me by until the techs come up with a perm fix.
Well, this works for now. An image restore with Automatic Live Update disabled.
<cannot seem to embed an image - oh well>
Which begs yet another design question besides the fact that program patches cannot be set to a manual mode ... why must definition updates and pulse updates be tied to software updates?
I had the same problems, and found that I had to uninstall & then reinstall the only problem then was to find that some of my logins were missing from the identity safe and I found that was very inconvenient. I am hoping that this might have solved it for me but I am not sure if the problem will reappear
Yesterday, nothing I could do would make that icon appear (or for that matter get the NIS window to open from the Start menu). When I started the computer this morning, the icon was present. On subsequent reboots the icon was usually, but not always, present. I also found that when the NIS icon was there, sometimes the icon for PC Magazine's Startup Cop (v5) was missing. In many instances, either, but not both of the icons would be present.
We are working on this issue. I would like to collect the log files to find the root cause of this issue . You can find the steps to collect the logs in the following knowledge Base Article:
Once you perform the steps, you can find the log files under:
For Windows XP: C:\Documents and Settings\<Currently logged in User>\My Documents\Symantec\ErrLogs\
For Windows 7 or Vista: C:\Users\<Currently logged in User>\Documents\Symantec\ErrLogs
I request you all to collect the log files and send it to me. Please send me a PM once you have the logs with you. I will help you in uploading the logs. I appreciate your co-operation.
in the upper right hand corner of any community page.
