After recently upgrading one of our older XP (SP3) HP Notebooks from NIS2011 to NIS2012 I noted that the Norton Toolbar in IE8 is failing to show the normal “NORTON” menu name icon. Instead it shows the same “checkmark” icon as the “Safe Web” menu.
I’ve also noted that the Safe Web Icons are not displaying properly…
I’ve tried uninstalling/reinstalling NIS2012 using add/remove programs (in the system control panel), with no change in appearance. I’ve also tried using the Norton Removal Tool and downloading a fresh NIS2012 install image (NIS-UPGRADE-ESD-NoDefs-19-5-1-2-EN), but still no change. As far as I can tell after running a couple of LiveUpdates, the most current version is now installed...
These issues did not occur with NIS2011…
Any suggestions?
Regards,
John Burns,
Software Research