I just renewed my Norton 360 and should have downloads for 3 computers. I didn't download it on any of the previous computers but I'm showing no available downloads left. I didn't want it on one of the laptops since I was buying a new one. Now I have my new one and there are no downloads available. When you renew, does it automatically renew on the previous computers? What if that's not what I wanted? There is no way to designate what computers you want the renewed product on? I already paid for the downloads, and I cant afford to buy the product again. And it's apparently renewed on a computer that doesn't even work anymore. That download is worth more than the 9 year old Toshiba was. :(
Hi kristie911,
Open N 360 and click on Manage, either log in, or if already logged in, click on ManageDevices. Click on the My Account Tab, under Manage My Installs, click on the Trash Can under Remove License for the laptop you are getting rid of. This will free up an install for your use.
After that you can go to the system you desire toinstall N 360 on, go to www.nortonacount.com , login and select the yellow download button ties to the key you just renewed. This will download , install and activate N 360 on your new system. Please be sure to run LiveUpdate (rebooting when required) after the install until such time as LiveUpdate responds "no updates found".
If you can not manage to free up an install using this method, you can contact Live chat, explain the situation to them and they should be able to free up an activation.
Live chat- www.norton.com/chat
Let us know how you get on.