Hi there,
Today I went online as normal, with chrome, got a message saying norton confidential had crashed. This happened 3 times upon restarting chrome, so I restarted my pc and tried again, everything seemed normal. I then went to log into Identity Safe and it told me it was unable to connect due to internet connection issues - of which there were none at all.
So I left it for a while and tried again, it then let me log in but told me there wa no profile found for this user. So after trying the online help tool I was advised to upgrade to the latest version of NIS, which I did.
Now when I try there is no Identity safe button there is the open vault button, which when I click it I am prompted to log into my norton account. I do this ok, then I am asked for an online vault password - something I havent set up yet, so I tried my identity safe password - this doesn't work.
How can I log ionto this thing to access my data if it sets up a password without me actualy doing it ?
Also if i reset that password I will lose all my data - whats the point in reseting a password to access your data if you lose it ?