My daughter's new lap top, an HP Envy 15 running windows 7 6 bit is dropping the wireless internet connection routinely. The network recognizes the router but is not connecting to the internet. I have been researching the forums and have seen this issue discussed going back to 2009 yet none of the solutions are permanent.
The one action I have taken that brings the interconnect is to take the computer back to the factory image. What then occurs strikes me as some sort block on the internet but even turning off the firewall does not work. It clearly seems to be a configuration issue to me but I cannot figure it out and do not see the answer in previous discussions.
Does anyone have a solution?