No License Available after reset Window 10

I bought an Antivirus CD from a local computer shop and installed it on my Window 7 last year. After I updated my Window 7 to Window 10, the app was still running fine. Today I reset my Window 10 and try to reinstall the antivirus from the CD, it said not compatible and lead me to the website to download from the website. I log in my account and enter the product key on the website, but it said "No License Available" ????

I can see my account on the website stated "Liang-Window 7" Last online less than 2 hour(s) ago, ISSUE FOUND PREMIUM SUBSCRIPTION: TRIAL.

I am pretty sure my subscription still have 200+ days because I just update the antivirus right before I reset my window.

Any help?