No mapping between account names and security IDs was done

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1

That error comes up when I tried to install Norton Ghost 15.0 from scratch, and also when I tried to repair the installation.  I also get a E1AD3212 error once I try to run the program.  I am running Windows 7.  Any ideas?

 

Mike

Message Edited by mmbruce10 on 11-24-2009 10:16 AM
2

Hi Mike,

 

Welcome to the forum and Happy Thanksgiving!

 

What error message is printed other than the error code. Which version of Windows 7 do you have and 32 or 64 bit? Are you logged on as the Administrator or another account with Administrator rights? Is there any message regarding UAC when you try to run the installation?

 

Allen

3

Thanks for your quick response.  Windows 7, 32 bit.

 

"You do not have sufficient privileges to perform this operation"

 

It's not UAC, it's a error inside Ghost.

 

Thanks,

Mike

4

Hi Mike,

 

Thanks for the update. Which user account are you logged on with, does it have Administrator rights?

 

Try to right click on the Ghost 15 installer and select Run as Administrator and let me know how that goes. Also, what Anti Virus utility do you have? You should disable this prior to attempting to install Ghost. For your own protection please disconnect yourself from the Internet during the time AV is disabled.

 

Thanks

Allen

5

Run as admin worked!  Thanks!

6

Hi Mike,

 

Thank you for coming back on to the forum to let us know the results. Enjoy Ghost 15, it is a great product.

 

Please mark the relevant post which you believe contained the solution by clicking on the green Solution button that only you can see. This will allow others to know the problem is solved and quickly get to the solution when they search the forums.

 

Allen

7

I am unable to install Ghost 15  on Win 7 32 or 64 bit machines. I run the installer as administrator. machines are not a part of any domain.

 

One machine was running NIS 2010 and the other run Panada 2010 .

 

Any more ideas?

 

thanks 

 


 
 
 ####### Registering Provider #######


 Register Component Name: Symantec SymSnap VSS Provider   Dll Name: C:\Program Files (x86)\Norton Ghost\Shared\Drivers\SymSnapProviderx64.dll Product: Norton Ghost  Sat Dec 19 15:00:53 2009


 ******* Remove Old Entries before creating new , call UnRegister Provider *******

Failed to get provider DLL path 2  Sat Dec 19 15:00:53 2009

DeleteServiceForApplication and Remove the Application Entry for Symantec SymSnap VSS Provider from ICOMAdminCatalog2 object. Sat Dec 19 15:00:58 2009

Total Entries Deleted=0  Time: Sat Dec 19 15:00:58 2009

####### Succesfully UnInstalled Component: Symantec SymSnap VSS Provider Sat Dec 19 15:00:58 2009 #######

 

 ******* Now Call Register Provider *******

Non XP32 Install Sat Dec 19 15:00:58 2009

####### Succesfully Installed Component: Symantec SymSnap VSS Provider   Dll Name : C:\Program Files (x86)\Norton Ghost\Shared\Drivers\SymSnapProviderx64.dll  Sat Dec 19 15:01:01 2009 #######


 
 
 ####### UnRegistering Provider #######


 Unregister Component Name: Symantec SymSnap VSS Provider Product: Norton Ghost  Sat Dec 19 15:02:39 2009

DeleteServiceForApplication and Remove the Application Entry for Symantec SymSnap VSS Provider from ICOMAdminCatalog2 object. Sat Dec 19 15:02:40 2009

Total Entries Deleted=0  Time: Sat Dec 19 15:02:40 2009

####### Succesfully UnInstalled Component: Symantec SymSnap VSS Provider Sat Dec 19 15:02:40 2009 #######


 
 
 ####### Registering Provider #######


 Register Component Name: Symantec SymSnap VSS Provider   Dll Name: C:\Program Files (x86)\Norton Ghost\Shared\Drivers\SymSnapProviderx64.dll Product: Norton Ghost  Sat Dec 19 15:13:24 2009


 ******* Remove Old Entries before creating new , call UnRegister Provider *******

Failed to get provider DLL path 2  Sat Dec 19 15:13:24 2009

DeleteServiceForApplication and Remove the Application Entry for Symantec SymSnap VSS Provider from ICOMAdminCatalog2 object. Sat Dec 19 15:13:24 2009

Total Entries Deleted=0  Time: Sat Dec 19 15:13:24 2009

####### Succesfully UnInstalled Component: Symantec SymSnap VSS Provider Sat Dec 19 15:13:24 2009 #######

 

 ******* Now Call Register Provider *******

Non XP32 Install Sat Dec 19 15:13:24 2009

####### Succesfully Installed Component: Symantec SymSnap VSS Provider   Dll Name : C:\Program Files (x86)\Norton Ghost\Shared\Drivers\SymSnapProviderx64.dll  Sat Dec 19 15:13:27 2009 #######


 
 
 ####### UnRegistering Provider #######


 Unregister Component Name: Symantec SymSnap VSS Provider Product: Norton Ghost  Sat Dec 19 15:17:55 2009

DeleteServiceForApplication and Remove the Application Entry for Symantec SymSnap VSS Provider from ICOMAdminCatalog2 object. Sat Dec 19 15:17:56 2009

Total Entries Deleted=0  Time: Sat Dec 19 15:17:56 2009

####### Succesfully UnInstalled Component: Symantec SymSnap VSS Provider Sat Dec 19 15:17:56 2009 #######

 

Message Edited by DHS13 on 12-20-2009 12:51 PM
8

In my case, I was running NIS 2010 so here is what i finally did to get Ghost 15 installd.

1. Disable NIS 2010 anti-virus and firewall protections.

2. Run install and administrator.

3. When I got this error message, I cancelled the install and and went back to the install location. I tried to install again and got the same error message.

4. Using Ctrl-Alt-Del (tassk manager) I found out that the installer was running twice so I stopped one of the instances and the Ghost 15 completed.

 

Thus endth my problems.