NOF crash visiting facebook

Archive
1

Hi everyone,
in the last month NOF crashed 2 times when my kid visited facebook.com :
event 26 application popup
Popup dell’applicazione: Microsoft Visual C++ Runtime Library : Runtime Error!
Program: C:\Program Files\Norton Online\Engine\2.1.0.21\ccSvcHst.exe
R6025
- pure virtual function call

event 1000
Nome dell’applicazione che ha generato l’errore: ccSvcHst.exe, versione: 10.0.1.8, timestamp: 0x4c48fec7
Nome del modulo che ha generato l’errore: ccL100U.dll, versione: 10.0.1.8, timestamp: 0x4c492245
Codice eccezione: 0x40000015
Offset errore 0x00053a56
ID processo che ha generato l’errore: 0x65c
Ora di avvio dell’applicazione che ha generato l’errore: 0x01cbcbb0b02f4e60
Percorso dell’applicazione che ha generato l’errore: C:\Program Files\Norton Online\Engine\2.1.0.21\ccSvcHst.exe
Percorso del modulo che ha generato l’errore: C:\Program Files\Norton Online\Engine\2.1.0.21\ccL100U.dll
ID segnalazione: 79115f14-37bb-11e0-a4e9-00261861ada5

The pc is a notebook with win 7 32bit premium italian, running NIS 18.5 & NOF 2.1.0.37
NOF seems to restart after 20 second.
How to solve?

Thanks in advance for replies.

2

Thanks for the reply.

NOF was installed on October 2010 and auto-update upgraded it to version 2.1

In the last month I installed only the update for Opera browser from 11.00 to 11.01. The crash were happened one time with Opera 11.00 and one time with 11.01

My son show me that he was only reading a friend profile. No particular link or flash game.

However I unistalled and reinstalled NOF after the first crash installing directely NOF 2.1 with thr new installer.

3

Hi everyone,
in the last month NOF crashed 2 times when my kid visited facebook.com :
event 26 application popup
Popup dell’applicazione: Microsoft Visual C++ Runtime Library : Runtime Error!
Program: C:\Program Files\Norton Online\Engine\2.1.0.21\ccSvcHst.exe
R6025
- pure virtual function call

event 1000
Nome dell’applicazione che ha generato l’errore: ccSvcHst.exe, versione: 10.0.1.8, timestamp: 0x4c48fec7
Nome del modulo che ha generato l’errore: ccL100U.dll, versione: 10.0.1.8, timestamp: 0x4c492245
Codice eccezione: 0x40000015
Offset errore 0x00053a56
ID processo che ha generato l’errore: 0x65c
Ora di avvio dell’applicazione che ha generato l’errore: 0x01cbcbb0b02f4e60
Percorso dell’applicazione che ha generato l’errore: C:\Program Files\Norton Online\Engine\2.1.0.21\ccSvcHst.exe
Percorso del modulo che ha generato l’errore: C:\Program Files\Norton Online\Engine\2.1.0.21\ccL100U.dll
ID segnalazione: 79115f14-37bb-11e0-a4e9-00261861ada5

The pc is a notebook with win 7 32bit premium italian, running NIS 18.5 & NOF 2.1.0.37
NOF seems to restart after 20 second.
How to solve?

Thanks in advance for replies.

4

Axios,

 

Thanks for the update.  Is Opera the only browser being used by the child?  Has he used Internet Explorer or Firefox?

 

The program currently supports Internet Explorer and Firefox.  For details, please check out the link below.

 

https://onlinefamily.norton.com/familysafety/help.fs?action=sysRequirements

 

 

Thanks,

Katie

 

5

Thanks for the reply.

I wiil install firefox.

I hope that NOF can support soon Opera.