I recently received e-mail notification of automatic renewal for Norton product, but am unable to find the product on my computer, and cannot get updates as a result, apparently.
What can I do to get the program (which I jave paid for already) back up and running on my machine again, along with updates, etc?
I've had enough problems with this product that I'm just about ready to cancel and go elsewhere for Anti-Virus protection. I'm not a complete pc idiot, but for some reason I have an unusual amount of trouble with Norton.
I would like to continue to use it, but I'm not sure the effort is worth the result at this point.
Anyone have any idea of what I may have done wrong, and/or how to correct the issue?
I recently received e-mail notification of automatic renewal for Norton product, but am unable to find the product on my computer, and cannot get updates as a result, apparently.
What can I do to get the program (which I jave paid for already) back up and running on my machine again, along with updates, etc?
I've had enough problems with this product that I'm just about ready to cancel and go elsewhere for Anti-Virus protection. I'm not a complete pc idiot, but for some reason I have an unusual amount of trouble with Norton.
I would like to continue to use it, but I'm not sure the effort is worth the result at this point.
Anyone have any idea of what I may have done wrong, and/or how to correct the issue?
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I had a hard drive crash about a year ago and had to have it replaced, but the tech said nothing about losing any files or programs at the time. It was an easy fix, requiring a new hard drive due mainly to my wanting to upgrade the h/d size.
Do I need to re-do a complete program download, and how can I get authorization to do so, without paying again?
If that isn't an option, how can I go about getting a refund of the purchase price for my latest renewal?
What happened most likely after you had to replace your hard drive is that you would have had to download and install your product with the current key you had so that you would have had NAV on your computer. The program won't just come back on your computer with a new hard drive without it being reinstalled again. Please don't wait to install it again, but your subscription will end in 2 days it appears. At that time you can buy a new subscription for NAV or any other Norton product. If you reinstall the NAV now, it will stop working on the 3rd of Nov unless you renew or buy a new subscription by the 3rd.
A suggestion, it is not a good idea to post your product serial number on a public forum for your own protection. I would expect that the forum moderator will remove this from your post.
If your question has been answered to your satisfaction then please mark the message that you believe contained the solution to your issue by using the green button beside it. This will mark the thread as Solved and others will know that it has been answered and can see the solution.
Happy to hear problem resolved...I luv it when a plan comes together.
I went to the chat window, and after about a 20 minute wait (I was 38 in the queue), <Support Agent> entered the room and eventually pointed me to a website with the correct files and a key to enable them to run. I chose not to allow <Support Agent> to have remote access, but that was a personal choice...he could have done so and likely gotten the problem resolved from there, I'm sure. I d/l the files and the system seems to be running fine now, although it never asked for the authorization number and never required a reboot after download, which I thought odd. A full system scan later and I'm back in business as before.
As to the personal information, I didn't think it actually was personal in nature, at least not of a personally indentifiable quality, however after the warnings I attempted to edit it and could not do so. Apologies for inadvertantly breaking the rules.
Thanks for the quick responses and comments, all.
(And now I see that the "resolved" box is missing form my post response window...perhaps I should have checked it prior to responding?)
