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You may be entering your product key in the renewal boxes.
Open Norton product> Click Help and Support> In the new window, click activation on the top bar> Click Next> Enter your product key in the boxes provides (there will be five boxes)> Continue with the on screen instructions.
Judy,
I think you are confused about all this. There is no requirement to install Vista. You should call the Symantec help line and get some live help installing the product.
Please start here: contacting symantec.
You can use symantec Products on Windows X.P. or Vista, so, whoever said you had to install Vista is wrong, wrong, wrong; if you have an Older Version of Windows, it is advised to check the information with the Product, e.g. Windows M.E. N.I.S. 2005 is the latest you can install as far as I am aware.
Judy46 wrote:[ .. ] In order to take advantage of free upgrade to 2009, it is advised to install Vista SP1. [ ... ]
I suspect, from other messages, that you meant that it was advisable to upgrade VISTA, if you have it, to SP1 before applying NIS2009.
If so I seem to remember that originally there was a conflict when applying SP1 to a VISTA system that had NIS2008 installed?
So I would ignore this for now and concentrate on getting the NIS 2009 upgrade applied.
On the Comcast overuse situation -- ouch! -- I'd suggest that when you go to download an upgrade or an application, when you are given the choice between Run and Save, choose Save which downloads the file to your PC and then you can use it more than once if necessary without a new download. Make sure you know where it gets downloaded to -- I have a folder I made called Internet Downloads and once Windows uses that it remembers and tends to keep on using it for downloads "which is a good thing" <g>
Now if I understand your situation -- you have NIS 2008 installed (on one to three PCs?) and you want to upgrade to NIS 2009. Did you already have Norton Account established for the NIS2008 installation? If so you should not have to enter the KEY when you install NIS2009 but if necessary choose "Use an existing Key" and it will go look for it in Norton's files without you having to do anything.
But the other day I did not even have to do this when I installed NIS2009 on top of NIS 2008 that had not yet expired -- it just went ahead using the unexpired portion of the subscription.
Does this help? If not say so and someone from Norton Staff (names in red) whould be able to help -- I'm sure I've seen this Key too Long thing come up before.
Hang in there .....
Judy46 wrote:I cannot find any way to get into my Norton account. I have read other posts on this and nothing works. When I click on help and support I get the box for auto fix. I have a disk for 2008, 3 way license. When I attempt to use this, the product key is too long to copy in the space provided.
In order to take advantage of free upgrade to 2009, it is advised to install Vista SP1. Four attempts, four failures. I can't even try it again this month. I have already received two warnings from Comcast that I am considered to be "overusing". The penalty for that is loss of email for however long they want to cut it off. I am now back where I started with four days left on my subscription. What now?
A) You can recieve free support through this link:
norton.com/support
B) Are you saying that installing SP1 is biting in your internet bandwidth allocation? Well, just disconnect then.
C) To clarify, Comcasts cuts you off for 12 months on your second offense. I seriously suggest switching to DSL.
Got 2009 installed and it picked up the four days remaining on the old subscription. Does this mean I get to use it four days and then it does not function, or am I missing something here? The product key assigned does not match the one on the three way disk. It matches the one user disk that is expiring! I was not asked for a key during the installation so had no choice in which one was used.
What is going on here??? What happens at the end of four days????
Downloading SP1 (53 megs) is what is causing a problem. When you've done this four times from Windows Update, it does a fresh download. Installing goes so far, and then says "failure"--missing files.
If no one knows about the four day bit, I will just chuck the whole thing and use a freebie.
Judy46 wrote:Got 2009 installed and it picked up the four days remaining on the old subscription. Does this mean I get to use it four days and then it does not function, or am I missing something here?
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That's how it should work. The old KEY is a one user so the new update keeps that until you replace the key
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The product key assigned does not match the one on the three way disk. It matches the one user disk that is expiring! I was not asked for a key during the installation so had no choice in which one was used. What is going on here???
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That fits in with an on top installation when the original is one-user and you are benefitting from the unexpired subscription.
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What happens at the end of four days????
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At the end of the 4 days -- in fact every day until then -- you will be asked if you want to renew the expiring subscription. Don't do it until the last moment and then apply the 3-user KEY (I've asked for help from Norton Staffer on the length business) and you will have the first of your 3 user installations. Just make sure the new KEY gets entered into your Norton Account.
On the other two machines you just install the product again and use the same KEY.
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Downloading SP1 (53 megs) is what is causing a problem.
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That's why I suggest downloading once -- and there is a special Microsoft site where you can do this even for Service Packs -- and either keeping it safe on a hard drive or thumbdrive or burning it to a CD/DVD. Then you only have to download once no matter how many times you have to install or reinstall and can use it on different computers. This version of the service pack does tend to be larger than the "On Line" download/installation since it does not know the details of your machine.
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When you've done this four times from Windows Update, it does a fresh download. Installing goes so far, and then says "failure"--missing files.
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Don't quite understand the first bit about 4 times and I can't help you on the failure, which is a Windows problem unless it is being triggered by something from the Norton installation.
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If no one knows about the four day bit, I will just chuck the whole thing and use a freebie.
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Don't give up .... <g>
I hope you can follow the way I've dealt with the multiple points in your message. As I said I've asked for Norton Staff (names in red) help on the KEY.
Judy46 wrote:Got 2009 installed and it picked up the four days remaining on the old subscription. Does this mean I get to use it four days and then it does not function, or am I missing something here? The product key assigned does not match the one on the three way disk. It matches the one user disk that is expiring! I was not asked for a key during the installation so had no choice in which one was used.
What is going on here??? What happens at the end of four days????
After the four days expires, you will be prompted to enter a valid product key. Otherwise, your product will stop functioning.
Also make sure that you are not entering a renewal key, but a product key.
Hi Judy,
huwyngr's suggestions are correct.
Once you 4 day subscription has expired, use the Subscription button right of the main user interface and select the option to activate the product with a different key. At this point, enter the new key and follow through with the rest of the prompts. You software will then activate with the new subscription.
I hope this helps!
Actually, this will be the second user installation. The first is on the MCE upstairs. A problem with our mp3 players was solved in short order in aother thread on the forum. That installation is going great guns!
Finally got into my account on the Vista, but it shows nothing on it. Both the expiring one and the three user show up on the account on MCE. Am I missing something here?
Four times refers to the number of times I attempted to install Vista SP1. If done from Windows Updates, it does a fresh download with no choice of save or run. A fresh download is about 53 megs. Hence my remark about reaching Comcast cut off point. They consider overuse as 200 to 225 megs a month. See how this all comes together?! LOL. The failures are just Windows being Windows. If 2009 works well without it, I can do without the hassle of SP1.
Many thanks to all who helped. I'll let you know what happens.
It’s done and working well–I couldn’t have done it without you all! Kudos to all and many thanks.
Does done mean you got SP1 installed?
You can download an ISO image of most service packs from microsoft. They're huge and intended for businesses that need to install the product over a network or on numerous computers. The reason they're huge is that they have to cover all sorts of different product configurations. But once you have the CD burned, you can use it on a lot of computers and always have it if you need it.
No, it means I have 2009 working on this computer. I hid the SP1 update on Windows Update and I don’t see it now. I spent last evening reading about some of the problems SP1 causes. The worst was having to reinstall the OS! SP1 can wait until Microsoft gets it act together. An update should not cause that kind of problem. Found a link somewhere that took me to the special page you mentioned, and promptly lost it. Haven’t managed to find it again yet. For much the same reason(s), my XP machines don’t have SP3 on them. They have too much on them to risk losing. Most of it is backed up, but I don’t like malfunctioning computers. Especially ones with a black screen and the cursor in the left upper corner! I’m the IT department here, and three different OSs is sometimes a trial. Thanks!
Judy, if you have a way of imaging the harddrive on those XP3 machines (just so you can rest easy), I'd really recommend installing SP3. I've noticed speed up and better behavior on most machines I've installed it on and have no problems on any of the machines.
Here is the direct Microsoft link to the installer:
As for Vista, I haven't noticed any degradation on the one machine I installed SP1 on but it is only one machine so I can't swear to any substantial difference in performance (except that there was one product that wanted SP1 in order to work correctly).
Good luck.
I will check on SP3 later this evening if I can stay awake. Haven't had too much sleep the past few nights. As for imaging the hard drive, I know what the term means but not how to do it. The MCE comes up with, "What you need to know before you install....". I'll read that first. On the Home edition, I don't know if it comes up with that line or not. I've been getting this in Windows Update about all summer. Is there anything that SP3 is sensitive about? I have a lot of updates that I hid. Does it need all those put on? I certainly hope not! The Vista update does not get along well with Sigmatel (sp?) things. I've read posts on Dell forums that suggested uninstalling all that and putting it back afterwards. Sigmatel is the sound stuff. I've never had to mess with the drivers for anything on any of the three machines I have in service. Does Vista need even optional updates installed?
Sorry for all the questions, but I believe in trying to do it right the first time, and so far I'm batting zero on most of this.
The biggest and only important question you asked is if SP3 needs any of the previous updates? The answer is no, it replaces them; so you come out ahead.
Good luck with this.