norton 2010 upgrade cursor freeze

Hello, I am doing some work for a cilent. i noticed he still had norton antivirus  2005 so i uninstalled nav2005 using the removal tool and rebooted. after the reboot i installed nav2010 and a window came up saying connecting to symantec servers. at that point the cursor just froze and ctrl alt delete didnt work eiether.

 

i had to do a hard reboot. it was fine for around 5minutes i updated norton using the stand alone def update file. for now i have uninstalled nav2010 so i can post this message. there is nothing in the windows event logs. OS is windows xp SP3

proccesser amd athlon xp2400

if you need any more info feel free to ask.

 

btw zonealarm firewall 7 is installed. i dont know if my client has thlicense code for zoneaarm easily avaliable so dont want to uninstall it

Message Edited by lodore on 09-24-2009 08:56 AM
Message Edited by lodore on 09-24-2009 09:02 AM