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After over an hour of Symantec support of trying to get either Norton 360 version 1 and 2 running on Vista Ultimate with Symantec tech support remoted into my pc, it appears that niether version is Vista Ultimate ready. I had formatted my system twice and re-installed Vista Ultimate with no issues each time. After installing Norton 360, there is no response when click the “Continue” button when trying to resolve the reported issues. The Symantec support could not resolve the issue with either version 1 or 2 which no leaves me to believe that Norton 360 version 1 and 2 are not fully tested on Vista Ultimate. Any suggestions?
Vista Ultimate is a brand new install on my laptop. Even when the Symantec tech used ther removal tool and completely wiped out Norton and re-installed it himself, he came to the same issue I encountered which is that when you open Norton 360, you can’t do anything. Since then I reformatted the drive and did a fresh install of Norton 360 and still came up with the same issue. Of course the tech could only say it’s something with the OS which I don’t understand since it is a fresh install of the OS.
Sorry this is not my area of expertise, but let us not forget the obvious. When you reinstalled your Vista Ultimate did you then apply all windows updates that were critical and available? Maybe you could post the exact release you are using. I am unaware if Ultimate is available in one or two flavours i.e. only 64bit. Could you also post the exact model and make of your laptop and have you posted this issue with the manufacturers of the laptop?
I just picked up the new HP dv9930US laptop. It came with Vista Home Premium 64 bit OS on. Since I needed the Ultimate for the work I do, I installed the Ultimate 64 bit which wiped out the Premium version - it was not an upgrade. After the tech had no luck getting it to work, I re-installed the Ultimate version but this time choosing to re-format the whole hard drive. I still had the same issue. The version I installed of the Ultimate 64 bit included service pack 1 and according to the windows update, everything was up to date. For ha ha’s, I wiped it out again, re-formatted the drive and put Vista Ultimate 32 bit on it and still the same issue - can’t do anything in Norton like clicking the “Continue” button to resolve the issues…the Scans, Tasks & Settings, and My Account are greyed out and when I select Support nothing happens.
Where are you installing the programs from? The buttons being grayed out sounds like your license is corrupted or your subscription expired. What does it say at the top? Where the continue button is?
At the top it says “There are 4 issues affecting your status.” Then it says below it “Subscription Notice - Norton 360 configuration is not complete. To complete configuration, click continue.” - Which the continue button does not work. I have about 4 days left on my subscription and wanted to make sure Norton works fine on this new laptop before I renew. I also talked with HP and they indicated there should be no problem running Ultimate on the laptop. All my other programs like sql2005, visual studio 2008 and others seem to work fine.
I think I know the issue. I thought I only had Norton 360 installed on 2 computers but I see it’s on 3. I am assuming Norton knows that and is blocking the install I did on the laptop - Is that correct? Although I know the tech tried installing 360 2.0 with no luck - but I don’t know how he used it. I will purchase another Norton 360 - this time 2.0. I am just worried I will have the same issue that can’t be resolved and have no way to return it since it’s now opened unless you can verify that the subscription is the issue.
So you have it working properly on 3 computers? Or the one you were having problems with is the 3rd? You are allowed to put it on 3 computers, after that you should get a message that says you've put it on too many computers already. I'm assuming you are installing off a CD, so you entered the product key before the install started?
If you have been running from the CD, try to download the 30 day trial from the website. That way we can at least eliminate subscription issues as being the cause of this.
I agree, exactly the idea I had before I came to your msg. However, Lando, you are the expert but in my experience, if I was doing this now, I would want to compeletely eliminate all traces of Norton and Liveupdate before installing the trial. NRT is NOT sufficient in this regard. For obvious reasons you may not wish to post in this thread the way to ensure that the licence information is also removed before installing the trial, but perhaps you could send rnieradka a PM in this regard. I leave it to you of course, it is only my suggestion and experience.
I am re-formatting to put the 64 bit back on the laptop and then will try the trial version and see what happens.
cgoldman, I agree with you. rnieradka, I’m sorry that you’ve had to reformat your system this many times, but I hope that downloading the trial works for you.
Reformatting is not a problem…I have yet to really load the system with anything until I see what comes of this. Thanks.
PMJI but two points:
Laptops are classically more prone to problems with software as well as hardware because of the special drivers etc they need for their specialized hardware and functions. I know this from my experience in the Laptop Forum on Compuserve.
In addition I would expect this to be compounded by it being a machine with the 64 bit version of VISTA Ultimate.
In fact I thought I'd read here from Tony W several messages saying just what does not work with NIS and N360 when installed on 64bit machines.
I've been running only N360 with the Add-on pack on my desktop VISTA Ultimate 32 bit since V1 and now with V2 and I have no difficulty in running it -- in truth I don't have to run it <g> I just leave it alone and it works away in the background both updating and scanning.
I just wish the Add-on worked better with Windows Mail and that you had not dropped the AdBlocking .....
PS The spill chucker here thinks AdBlocking should be defrocking -- I rather like that <s>
not sure what the problem with your system is, but I have 360v2 running on a Vista Ultimate system right now, it's even Vista x64 Ultimate....
What was your previous antivirus/security solution... i suspect some conflicts somewheres... what happens when you/they attempt to install it?