Norton 360 activation questions

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Hi.

 

a) I think Symantec removed the ability to activate the software over the telephone a while ago, this was a way many people were exploiting to use the software illegally -- but don't quote me on this.

 

b) Yes, you'll be fine. If you install the product, but don't activate it, then it's the same as if it wasn't installed. The product will function in a trial mode, and you're license will be like new ready for when you reinstall at a later date.

 

Regarding your first question about telephone activation, I know on some of the older versions of NAV/NIS, if you tried to activate the software whilst you were offline, at first you couldn't select a telephone activation option, you had to try to activate online, which would obviously fail, then it would attempt to retry - but after a couple of failures, you would then be given the option to activate the product via the telephone.
I think this is something you'll have to try if you can't access the Internet at the moment, but to be honest, there's little point, because if you activated the software over the phone (if it's still possible), it'd be out-of-date anyway until you were online.

So perhaps the best thing for you to do would be to install Norton 360 and select the trial mode option, this gives you 15 days. Then when you're able to access the Internet, activate the product online through the GUI to begin your 1 year or 2 years subscription, and at the same time, run LiveUpdate to download the latest protection updates.

 

Hope that helps.

There is not activation via phone like quite a few years back. Although I wouldn't be surprised if there wasn't something that Technical Support could do to assist if contacted.

 

You should be fine though when you decide to reinstall your N360 product (whether via CD, or your install dowload, or from pulling down the appropriate trialware) and then using your product key in the activation process.

 

[edit by Tim_Lopez for typo correction]

 

Message Edited by Tim_Lopez on 09-15-2008 06:31 PM

thanks for the replies - i should get online in the next 2 weeks so i’ll reinstall nearer the time.